Support » Plugin: Site Kit by Google » Site Kit does NOT show accurate data

  • Resolved graemeconradie

    (@graemeconradie)


    I am sorry to say, I have been sceptical about the data that shows inside my dashboards, and now I have solid facts, and can say with confidence that the data presented in the dashboard is not accurate.

    I like the fact that you can have a detailed great looking overview in your back-end, but if the data is bad, there is really no point.

    I have been running a message campaign that targeted 16 000 subscribers. My marketing tools show me in real time who visits the site, where they go, how many, how long etc etc.

    Site Kit shows incredibly bad data, the same bad data is shown in Google Analytics, which REALLY makes me wonder.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    @graemeconradie Sorry to hear you’re unhappy with Analytics and the plugins reporting. From checking your site I don’t see a full Site Kit insertered Analytics code snippet. Are you using another Analytics or third party plugin with Analytics features? If you can share your Site Health information we can perform some troubleshoot steps.

    Site Kit shows incredibly bad data, the same bad data is shown in Google Analytics, which REALLY makes me wonder.

    If the same incorrect data you reference is appearing within your Analytics account there may be configurations or other plugins impacting reporting. Once we receive your Site Health information we can investigate.

    Hi James,

    I had no issues ito Site Health, and no I am not inserting the code anywhere else.

    But, I did see you released an update, and I did update last night.

    It seems fine now, your numbers are aligned with mine.

    Do you have a better, private feedback area for Site Kit, or only this public space ?

    Regards

    Graeme

    Plugin Support Renee Johnson

    (@reneesoffice)

    @graemeconradie many thanks for the update! Glad the last update helped too. You can alternatively send your Site Health information through this form.

    Plugin Support Renee Johnson

    (@reneesoffice)

    @graemeconradie since we have not heard back, I am marking your topic as resolved. If you have further concerns, please don’t hesitate to open a new support topic.

    Hi Renee,

    Yes thank you, everything has been behaving very nicely since the update.

Viewing 5 replies - 1 through 5 (of 5 total)
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