Title: Site keeps going down
Last modified: August 31, 2016

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# Site keeps going down

 *  Resolved [laurenbersaglio](https://wordpress.org/support/users/laurenbersaglio/)
 * (@laurenbersaglio)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/site-keeps-going-down-1/)
 * Hi,
 * I keep getting emails multiple times each day saying my site is down, it’s back
   up, gone down, back up.
 * This problem has persisted for over a month now. At one point I was getting 20
   a day. Now my site is in a permanent state of up and down.
 * I have spent HOURS on call with my hosting company and they say it’s nothing 
   on their end. I also spend time with support for my theme (and reverted back 
   to 2012 theme) no help.
 * Just when I thought it was resolved, my site went down again today, and I have
   been receiving the “up” “down” emails all morning.
 * Here is the code from my email: 25490294
 * My website is: [http://liberonetwork.com](http://liberonetwork.com)
 * HELP!?
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Contributor [goldsounds](https://wordpress.org/support/users/goldsounds/)
 * (@goldsounds)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/site-keeps-going-down-1/#post-7223123)
 * Hi Lauren,
 * A quick check of your DNS records shows that [http://www.liberonetwork.com](http://www.liberonetwork.com)
   is CNAME’d to your CDN provider, sitelock.
 * It also looks like your root domain has two A records which both belong to Incapsula,
   which I believe is the CDN partner of Sitelock.
 * It’s possible that the Sitelock/Incapsula CDN is going down intermittently or
   has its own issues – it might be worth asking them if there’s anything they can
   do about it.
 * Either way, the Jetpack diagnostics tool does report some difficulty resolving
   your A-record right now: [http://jetpack.com/support/debug/?url=http://www.liberonetwork.com/](http://jetpack.com/support/debug/?url=http://www.liberonetwork.com/)
 * FWIW I’ve had similar issues with Cloudflare, but YMMV. All these “transparent”
   CDNs use varying levels of hackery to protect your site and they can certainly
   add new problems even as they solve old ones 🙁 It may be worth seeing if disabling
   or switching CDN providers solves the issue.
 * Regards,
 * Dan
 *  Thread Starter [laurenbersaglio](https://wordpress.org/support/users/laurenbersaglio/)
 * (@laurenbersaglio)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/site-keeps-going-down-1/#post-7223124)
 * Hi Dan,
 * Thank you so much for taking the time to review my issue and offer insight. I
   am sorry to say (and a bit embarassed) that I don’t understand most of what you
   are saying… I am not completely technically illiterate, but some of the acronyms
   have me lost.
 * I will say this, we only signed up for SiteLock yesterday and these issues have
   been going on much longer than that. So it’s not a SiteLock issue.
 * Could you perhaps clarify:
    1. It also looks like your root domain has two A 
   records which both belong to Incapsula, which I believe is the CDN partner of
   Sitelock.
 * 2. FWIW I’ve had similar issues with Cloudflare, but YMMV. All these “transparent”
   CDNs use varying levels of hackery to protect your site
 * Thanks!
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [10 years, 1 month ago](https://wordpress.org/support/topic/site-keeps-going-down-1/#post-7223180)
 * > 1. It also looks like your root domain has two A records which both belong 
   > to Incapsula, which I believe is the CDN partner of Sitelock.
   >  […] 2. FWIW 
   > I’ve had similar issues with Cloudflare, but YMMV. All these “transparent” 
   > CDNs use varying levels of hackery to protect your site
 * Since you signed up for SiteLock, some of your domain settings are now managed
   by SiteLock. Your site’s visits go through SiteLock before they actually reach
   your site. That’s what allows SiteLock (and CloudFlare) to filter the visits 
   to your site, and lock bad people out.
 * > I will say this, we only signed up for SiteLock yesterday and these issues 
   > have been going on much longer than that. So it’s not a SiteLock issue.
 * There are a few reasons that could explain why Jetpack considered your sites 
   down while they was in fact accessible when you visited it. The most likely explanation
   is that your sites were up, but loaded too slowly.
 * Jetpack tries to access your site every 5 minutes. When Jetpack’s Monitoring 
   agent notices that your site is down (or can’t be loaded in less than 10 seconds),
   it tries to load your site again twice from that server location. If that fails
   too, it tries again from 2 other locations on 2 different continents, with timeouts
   of 20 seconds this time. If these 2 fail, we consider the site as down and send
   you an email. By that point, I think it’s fair to consider that there is a problem
   with your site.
 * Your site could get very slow, or go down, because someone else, hosted on the
   same server as you, is using so many resources that they slow the whole server
   down, including your site.
    Usually, hosting providers have automated processes
   to check for that kind of abuse of resources on their servers. When someone on
   your server is acting up, they get blocked or their access to server resources
   becomes limited.
 * What could be happening here, is that your hosting provider takes action against
   the abuse fairly quickly, and by the time you check your site after receiving
   Jetpack’s notice, the site is already back up.
 * We can’t know for sure, though. Your hosting provider will know, though. I’d 
   recommend contacting them, and giving them a few examples of the timestamps when
   your site went down. They’ll be able to check their logs to find out what happened
   around that time on your site and on other sites on the server.
    They will be
   able to solve the issue, or move you to a different server.
 * I hope this clarifies things a bit.
 *  Thread Starter [laurenbersaglio](https://wordpress.org/support/users/laurenbersaglio/)
 * (@laurenbersaglio)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/site-keeps-going-down-1/#post-7223186)
 * Thanks, Jeremy. This definitely clarifies things! My hosting company did inform
   me that it was my site utilizing excess resources so they had limited access.
   I thought this sounded a bit shady on their part (because they didn’t contact
   me about it); however, I suppose it’s comforting to have you say doing that is
   a normal process.
 * It seems our site needs some optimization work done to it.
 * I will chat with SiteLock. Are you saying it’s a bad thing to have this service
   on a site? We literally just signed up because it seems like a good idea to have
   the extra security to protect us from attacks….
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [10 years, 1 month ago](https://wordpress.org/support/topic/site-keeps-going-down-1/#post-7223187)
 * > Are you saying it’s a bad thing to have this service on a site? We literally
   > just signed up because it seems like a good idea to have the extra security
   > to protect us from attacks….
 * Not at all! Website Application Firewalls are a good way to protect your site
   from attackers, and block them before they can even reach your site. I personally
   use CloudFlare, but I’m sure SiteLock works too.
 * > My hosting company did inform me that it was my site utilizing excess resources
   > so they had limited access.
   >  […] It seems our site needs some optimization 
   > work done to it.
 * 2 plugins can help you understand what’s eating up so many resources:
    [https://wordpress.org/plugins/debug-bar/](https://wordpress.org/plugins/debug-bar/)
   [https://wordpress.org/plugins/query-monitor/](https://wordpress.org/plugins/query-monitor/)
 * Hopefully this can help you find you how to optimize your site to avoid such 
   issues in the future.
 *  Thread Starter [laurenbersaglio](https://wordpress.org/support/users/laurenbersaglio/)
 * (@laurenbersaglio)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/site-keeps-going-down-1/#post-7223188)
 * Thank you, Jeremy. You have been so incredibly helpful! I will check out those
   plugins (I also found an excellent step-by-step resource). Take Care!

Viewing 6 replies - 1 through 6 (of 6 total)

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## Tags

 * [down](https://wordpress.org/support/topic-tag/down/)
 * [website](https://wordpress.org/support/topic-tag/website/)

 * 6 replies
 * 3 participants
 * Last reply from: [laurenbersaglio](https://wordpress.org/support/users/laurenbersaglio/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/site-keeps-going-down-1/#post-7223188)
 * Status: resolved