• Since May, my website, which is hosted by 1and1, has suffered the brute force attack. It goes without saying how difficult that ordeal was, as my site is growing and cultivating a dedicated audience. Last week, I got a WordPress specialist to block the .htaccess file, which immediately ended the continuous logs on the website. However, the posts when shared on social media still had the “Internal Server Error. Please contact server administrator” message on them, which is both embarrassing and frustrating. Meanwhile, on the backend, during every post, the connection ends and I get the “Connection lost. Saving has been disabled until you’re reconnected. We’re backing up this post in your browser, just in case.” message. Other than that, I’ll be in the backend and will get the 500 Internal Server error message. As the problem continued to persist, I reached out to my WordPress tech and he confirmed with me that the brute force attack was over, as did 1and1, telling me my server error logs showed nothing out of the usual and no files are corrupted. With that being said, I am out of answers and soon to be out of a business, because there seems to be no fix for this nagging problem.

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  • without knowing what the actual error is it’s almost impossible to diagnose a 500 error. The issue is that a 500 is pretty much a gneeric “something is wrong at the server” message, and doesn’t tell you what the real problem is.

    The first step is to check your error logs. That will normally tell you what’s going wrong. If there’s nothing there, talk to your hosting company again and see if they can find anything in their logs that might point to something.

    One thing that I have found in the past is that in around 50-60% of cases like this it’s the server being under-powered, or over-shared, so it can’t keep up with the demand placed on it, and just… falls over. The bad part about that is that yor hosting company isn’t going to tell you that as it would look bad on their part. If you think that could be an issue it might be worth talking to your hosting company about moving the site to a more powerful server, or maybe even upgrading to a VPS where you know you’ll have dedicated resources.

    Thread Starter Determined

    (@tbtentgroup)

    My hosting company told me they saw nothing out of the ordinary on the server error logs and I’m already on a dedicated server. Or do you think they are just giving me the runaround?

    It’s impossible to tell from here. It could be worth investing in some extra server monitoring to see just what makes it fall over.

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