Site is inaccessible after the new update

  • Carsten Lund

    (@carsten-lund)


    6 years, 1 month ago

    My site is inaccessible after the new update.
    Deleting the plugin made the site accessible again. I tried to reinstall the plugin again, and in the activation process, something went wrong. The site is inaccessible, and I can’t delete the plugin through Filezilla, because the plugin is not listed as installed.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter Carsten Lund

    (@carsten-lund)

    6 years, 1 month ago

    Managed to delete the Woocommerce Quickpay plugin, an will not install it again, before a new update is accessible.

    Plugin Author PerfectSolution

    (@perfectsolution)

    6 years, 1 month ago

    Hi Carsten,

    We have currently not experienced such errors before with the current version. Could you please go through your error logs to see if anything is stated in there?

    Thread Starter Carsten Lund

    (@carsten-lund)

    6 years, 1 month ago

    Yes, this is strage, just installing the plugin puts down the site. Where do I find the error log?

    Plugin Author PerfectSolution

    (@perfectsolution)

    6 years, 1 month ago

    That depends on your setup, but I would recommend that you take a closer look at this official error debugging guide from WP: https://codex.wordpress.org/Debugging_in_WordPress

    Thread Starter Carsten Lund

    (@carsten-lund)

    6 years, 1 month ago

    Yes, I tried this before, but I guess I have to have the plugin installed, to run the debug? and it is not possible to install the plugin at all

    Plugin Author PerfectSolution

    (@perfectsolution)

    6 years, 1 month ago

    Did you try installing it through the plugin manager in WordPress? And could you try enable debugging first and then install/enable the plugin? That should display an error in your case.

    Thread Starter Carsten Lund

    (@carsten-lund)

    6 years, 1 month ago

    Can I email you the log?

    • This reply was modified 6 years, 1 month ago by Carsten Lund.
    Plugin Author PerfectSolution

    (@perfectsolution)

    6 years, 1 month ago

    Sure, feel free to do so: info[at]perfect-solution.dk. And you can write us in Danish if you prefer 🙂

    Could you also please send me a system report? It can be found by going to “WooCommerce” -> “Status” -> “System status”. Click the purple button named “Get system report”. Copy the full report by clicking “Copy for support”.

Viewing 8 replies - 1 through 8 (of 8 total)
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