Support » Plugin: Slimstat Analytics » Site is down with the latest version and the version before

  • Resolved questionabout

    (@questionabout)



    I can’t figure out what is happening exactly, no error codes, nothing, I just get a blank page, disabled(renamed) slimstat plugin and all is working, I updated it to a new version and same thing happening.
    I haven’t changed any settings in the plugin it was just a random site down thing.
    Are there any logs to look at to see what is going on? Would still like to keep this plugin.

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  • Plugin Author Jason Crouse

    (@coolmann)

    Hi,

    would you be able to confirm what version are currently trying to use? The error in version 4.5 was caused by some bad combination of settings (server-side tracker, a given version of PHP, etc), and we addressed the issue in version 4.5.1. Deleting the folder browscap-db under /wp-content/uploads/wp-slimstat/ should solve the issue.

    Please look at your web server error log to see if you find any clues in there.

    Thank you for your patience,
    Jason

Viewing 1 replies (of 1 total)
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