Title: Site is Down/404 error
Last modified: June 11, 2018

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# Site is Down/404 error

 *  [castroyale](https://wordpress.org/support/users/castroyale/)
 * (@castroyale)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/site-is-down-404-error/)
 * Hello,
 * Our site is currently down and is experiencing a 404 error code.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsite-is-down-404-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [salescart](https://wordpress.org/support/users/codeaholic/)
 * (@codeaholic)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/site-is-down-404-error/#post-10387628)
 * You need to get “file manager” access via a hosting control panel or FTP access
   using FileZilla and see what files are located in your website directory.
 * I try to got to plain vanilla files like: [http://www.castroyalepodcast.com/license.txt](http://www.castroyalepodcast.com/license.txt)
   or [http://www.castroyalepodcast.com/readme.html](http://www.castroyalepodcast.com/readme.html)
   and they also don’t show up. These files should be accessible even if there is
   something severely wrong with your WordPress install.
 * See this url for basic files you should expect to see in your Root directory 
   with basic FTP access–>
    [http://www.wpbeginner.com/beginners-guide/beginners-guide-to-wordpress-file-and-directory-structure/](http://www.wpbeginner.com/beginners-guide/beginners-guide-to-wordpress-file-and-directory-structure/)
 *  [Jeroen Rotty](https://wordpress.org/support/users/jeroenrotty/)
 * (@jeroenrotty)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/site-is-down-404-error/#post-10387664)
 * Hi,
 * If you didn’t do anything on your end, you better contact your host and/or look
   into your errorlogs in the control panel.
 * Jeroen
 *  [JNashHawkins](https://wordpress.org/support/users/jnashhawkins/)
 * (@jnashhawkins)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/site-is-down-404-error/#post-10387829)
 * Your DNS records look a little odd. Were you doing something to those records
   recently?
 * Normally when CloudFlare is involved they take over the DNS but Dreamhost is 
   still doing your DNS with a CName pointing at a CloudFlare resource.
 * Anyway, I think you need to touch base with your webhost and possibly have a 
   chat with CloudFlare. They are both nice and helpful.
 * I could be totally wrong here but that’s where I’d start!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Site is Down/404 error’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 4 participants
 * Last reply from: [JNashHawkins](https://wordpress.org/support/users/jnashhawkins/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/site-is-down-404-error/#post-10387829)
 * Status: not resolved

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