• Under “Site Health Status” on my Dashboard, both my main domain and subdomain have the message “Take a look at the 5 items on the Site Health screen.”

    When I click on the above link AND when I go to the sidebar menu –> Tools –> Site Health, I get a mostly blank, white page, with the message: “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

    I’m not very adept at WordPress, but have built and managed my basic website for well over 10 years, so my knowledge is, I suppose, moderate pedestrian level.

    Anyone know what’s going on? How I can access my Site Health details and, most importantly, how I can fix whatever needs fixing?

    Thanks!

    Learn more about troubleshooting WordPress.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello, Christopher, & welcome. I guess if there’s any good news in this, it’s that your website is still working.

    Since it is, the object is going to be to try to make your troubleshooting session seamless for your visitors. To that end, please download and install the Health Check and Troubleshooting plugin from:

    https://downloads.wordpress.org/plugin/health-check.1.6.0.zip

    Let’s see if that gives us any info.

    When I attempted to access your site via my browser dev tools, I got a lot of errors having to do w/Google Analytics. You may wish to disable that plugin & see if that helps.

    Please let us know so we can help you go forward.

    Thread Starter cbabrun

    (@cbabrun)

    Thanks abletec. I’m downloading the plugin and will run it. I had (long ago I think) already deleted the Google Analytics plugin, so I guess what you see is historical/legacy coding.

    I’m reaching out to my host (A2) for a recommendation for someone to access my backend and totally clean up (and speed up) my website.

    Do you have any recommendations for expert companies who are 1) very good 2) very ethical and reliable 3) reasonably priced?

    Thanks again abletec.

    Thread Starter cbabrun

    (@cbabrun)

    You know, an important thing I forgot to mention… I’d already disabled all plugins to see if that resolved my issue and allowed me to access/open the Site Health Screen, but it didn’t help at all.

    I’ve just opened your recommended plugin and it appears to me that that is basically the process it’s going to go through? If my previous deactivating of all plugins didn’t help, is there something the health-check plugin might find or do that a simple deactivation didn’t do?

    Thanks again!

    Thread Starter cbabrun

    (@cbabrun)

    Finally, when I click on “health check” from within the health-check plugin, I get the same error I’d mentioned at the beginning of this thread:

    There has been a critical error on this website.

    Learn more about troubleshooting WordPress.

    Bbabrun, it does that, but it should (hopefully) display to you the problem it finds.

    A2 uses CPanel, if I’m not mistaken, as its control panel, & some hosts choose to include an error page, which displays site errors within the control panel. You may wish to check to see if yours has that facility & if it contains any info.

    Since this is a volunteer forum, we as participants can’t recommend our services :). I like helping folks here, & I don’t want to get in trouble. & I can’t say I’m keen on recommending my competition either lol.

    jobs.wordpress.net is a site where WordPress-related jobs can be posted, if that’s helpful.

    Well, firetruck! I was hoping that would help us. Are you running a default theme? The name would begin w/the word twenty. Please change to 1 of these temporarily, then let’s try running Site Health again.

    • This reply was modified 1 year, 1 month ago by abletec. Reason: I screwed up
    Thread Starter cbabrun

    (@cbabrun)

    Thanks again. I’ll check my A2 CPanel for errors. I’m running two different themes. My legacy theme I’ve used on my main page (for 10+) years is a paid SiteOrigin theme. On my subdomain, I’ve recently purchased Divi and will use that for my e-commerce subdomain, then migrate my entire website over to Divi in the near future. Thanks again. I’ll let you know the outcome. Cheers.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Site Health Not Working’ is closed to new replies.