Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Site Health error – Wpcom connection test – not connected: 200

  • Resolved sonofray

    (@sonofray)


    Like many apparently, the Site Health on my WordPress site lists Jetpack as having a Critical Issue.

    Wpcom Connection Test
    Ray Hildebrand Music is not connected.: 200

    After significant searches and attempts at troubleshooting I’ve gotten this far:
    – “Reconnected” Jetpack through the suggestion there (successful, but error remains)
    – Disconnected/connected Jetpack
    – loading myXMLRPC file yields the correct results (XML-RPC server accepts POST requests only.)
    – VERY few plugins installed (small, new site), and the Jetpack dashboard seems to yield real data… but the error in Site Health persists.

    HELP! This is my last attempt before uninstalling and using comparable plugins to perform similar functions. I like the idea of Jetpack, but want it working right if I’m going to keep building the depth and complexity of my site.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter sonofray

    (@sonofray)

    info from site:

    
    ### wp-core ###
    
    version: 5.7
    site_language: en_US
    user_language: en_US
    timezone: +00:00
    permalink: /%year%/%monthnum%/%day%/%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 1
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /hermes/bosnacweb05/bosnacweb05ck/b193/ipg.barterboybiz/RHsite
    wordpress_size: 48.92 MB (51293461 bytes)
    uploads_path: /hermes/bosnacweb05/bosnacweb05ck/b193/ipg.barterboybiz/RHsite/wp-content/uploads
    uploads_size: 729.28 MB (764705853 bytes)
    themes_path: /hermes/bosnacweb05/bosnacweb05ck/b193/ipg.barterboybiz/RHsite/wp-content/themes
    themes_size: 26.39 MB (27668829 bytes)
    plugins_path: /hermes/bosnacweb05/bosnacweb05ck/b193/ipg.barterboybiz/RHsite/wp-content/plugins
    plugins_size: 153.66 MB (161122542 bytes)
    database_size: 18.33 MB (19218432 bytes)
    total_size: 976.57 MB (1024009117 bytes)
    
    ### wp-active-theme ###
    
    name: The7 (dt-the7)
    version: 9.9.2
    author: Dream-Theme
    author_website: http://dream-theme.com/
    parent_theme: none
    theme_features: core-block-patterns, menus, automatic-feed-links, post-thumbnails, title-tag, align-wide, responsive-embeds, wp-block-styles, editor-styles, editor-style, editor-color-palette, presscore-modules, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets
    theme_path: /hermes/bosnacweb05/bosnacweb05ck/b193/ipg.barterboybiz/RHsite/wp-content/themes/dt-the7
    auto_update: Enabled
    
    ### wp-themes-inactive (1) ###
    
    Twenty Twenty-One: version: 1.2, author: the WordPress team, Auto-updates disabled
    
    ### wp-plugins-active (14) ###
    
    Add From Server: version: 3.4.5, author: Dion Hulse, Auto-updates enabled
    Akismet Anti-Spam: version: 4.1.9, author: Automattic, Auto-updates enabled
    Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: version: 6.2.1, author: SeedProd, Auto-updates enabled
    Jetpack by WordPress.com: version: 9.6, author: Automattic, Auto-updates enabled
    Mailchimp for WooCommerce: version: 2.5.1, author: Mailchimp, Auto-updates enabled
    The7 Elements: version: 2.5.6.2, author: Dream-Theme, Auto-updates enabled
    The7 Slider Revolution: version: 6.4.6, author: ThemePunch, Auto-updates enabled
    The7 Ultimate Addons for WPBakery Page Builder: version: 3.19.9, author: Brainstorm Force, Auto-updates enabled
    The7 WPBakery Page Builder: version: 6.6.0.1, author: Michael M - WPBakery.com, Auto-updates enabled
    WooCommerce: version: 5.1.0, author: Automattic, Auto-updates disabled
    WooCommerce Payments: version: 2.2.0, author: Automattic, Auto-updates disabled
    WooCommerce PayPal Checkout Gateway: version: 2.1.1, author: WooCommerce, Auto-updates enabled
    WooCommerce Shipping & Tax: version: 1.25.11, author: Automattic, Auto-updates enabled
    Wordfence Security: version: 7.5.2, author: Wordfence, Auto-updates enabled
    
    ### wp-plugins-inactive (3) ###
    
    Facebook for WooCommerce: version: 2.3.5, author: Facebook, Auto-updates enabled
    Google Ads & Marketing by Kliken: version: 1.0.7, author: Kliken, Auto-updates disabled
    WooCommerce Amazon Pay: version: 1.13.1, author: WooCommerce, Auto-updates disabled
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_GD
    imagick_module_version: Not available
    imagemagick_version: Not available
    file_uploads: File uploads is turned off
    post_max_size: 20M
    upload_max_filesize: 20M
    max_effective_size: 20 MB
    max_file_uploads: 20
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 9.26
    
    ### wp-server ###
    
    server_architecture: Linux 5.4.63 x86_64
    httpd_software: Apache/2
    php_version: 7.3.2 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 1000
    time_limit: 120
    memory_limit: 256M
    max_input_time: 60
    upload_max_filesize: 20M
    php_post_max_size: 20M
    curl_version: 7.47.0 OpenSSL/1.0.2g
    suhosin: false
    imagick_availability: false
    pretty_permalinks: true
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 5.6.51-91.0-log
    client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /hermes/bosnacweb05/bosnacweb05ck/b193/ipg.barterboybiz/RHsite/wp-content
    WP_PLUGIN_DIR: /hermes/bosnacweb05/bosnacweb05ck/b193/ipg.barterboybiz/RHsite/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    ### jetpack ###
    
    site_id: 182195939
    ssl_cert: No
    time_diff: undefined
    version_option: 9.6:1617735672
    old_version: 9.5:1614741293
    public: Public
    master_user: #1 sonofray
    current_user: #1 sonofray
    tokens_set: Blog User
    blog_token: IZ2RD1vkMWIBNhsq&ywKQQj%3)S6kdc@
    user_token: hvzWcXMd8@xYz8T3!cx3EFIz!xRXVWkI
    version: 9.6
    jp_plugin_dir: /hermes/bosnacweb05/bosnacweb05ck/b193/ipg.barterboybiz/RHsite/wp-content/plugins/jetpack/
    plan: free
    protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
    full_sync: {"started":"Wed, 07 Apr 2021 19:06:31 +0000","finished":"Wed, 07 Apr 2021 19:06:36 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"1"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[1],"network_options":true}}
    sync_size: undefined
    sync_lag: 0 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {"home":"https:\/\/www.rayhildebrand.com","siteurl":"https:\/\/www.rayhildebrand.com","WP_HOME":"","WP_SITEURL":""}
    idc_error_option: false
    idc_optin: true
    cxn_tests: {"9":{"name":"test__wpcom_connection_test","label":false,"short_description":"Ray Hildebrand Music is not connected.: 200","long_description":"<p>A healthy connection ensures Jetpack essential services are provided to your WordPress site, such as Stats and Site Security.<\/p><p><span class=\"dashicons fail\"><span class=\"screen-reader-text\">Error<\/span><\/span> Ray Hildebrand Music is not connected.: 200<\/p><p><strong>We recommend reconnecting Jetpack.<\/strong><\/p>","severity":"critical","action":"https:\/\/www.rayhildebrand.com\/wp-admin\/admin.php?page=jetpack#\/reconnect","action_label":"Reconnect Jetpack now","show_in_site_health":true,"pass":false,"group":["default"],"type":"direct"}}
    
    

    Same problem:

    https://drive.google.com/file/d/1yDXADDe1w1gS9d2ugbN3Lfjq41_l4ru_/view?usp=sharing

    https://drive.google.com/file/d/1Oq7rerfEk89eaxtZ6z4VaBahxY24oTNe/view?usp=sharing

    websocket failed connection to pinghub.

    `WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed:
    (anonymous) @ ?v=2.0:16
    c @ ?v=2.0:16
    i @ ?v=2.0:16
    d @ ?v=2.0:16

    1,0000 of these errors. Crashes wp-admin pages when publishing or even viewing pages.

    Plugin Contributor Jen H.

    (@jenhooks)

    Hey @sonofray,

    This is a known connectivity issue between Jetpack and your host. Your host’s development team is aware of the issue, and they’re working on getting it resolved on their end. If you have any further questions about it, I recommend reaching out to their support team. Hopefully it will be resolved soon!

    Cheers.

    Plugin Contributor Jen H.

    (@jenhooks)

    Hi @sonofray,

    Since it’s been more than a week since we’ve heard from you, I’m going to go ahead and mark this thread as Resolved. If you still need a hand, please feel free to reach back out here and mark the thread as not resolved.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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