Moderator
t-p
(@t-p)
This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.
If you can install plugins, install and activate “Health Check”: https://wordpress.org/plugins/health-check/
It will add some additional features under the menu item under Tools > Site Health.
On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.
There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/
I have no plugins installed and theme Twenty Twenty-Four installed and the information on that page still won’t load
I’m seeing the same thing here with version 6.6. I’m using the Twenty Twelve theme. Well, a child theme of it which is up to date. All the sizes just say “Loading…”. It’s the only thing within Site Health that doesn’t seem to be working correctly.
It does the same thing on my local PC as well.
Thanks for the topic.
This issue is logged here:
https://core.trac.wordpress.org/ticket/61638
You can follow along there. 👍
Thanks for the link to the WordPress Trac.
yes me too … in two of our website after updating to WordPress Ver 6.6 the Tools > Site Health > Directories and sizes page just shows everything as “Loading…”
I hope it will be fixed in coming update.
Thank you
Same issue in version 6.6.1. Looking at the Trac article, version 6.6.2 should address it.
Hi everyone, I was noticing this issue to and realized it is a bug in v6.6 and v6.6.1. All you need to do is add “fonts” directory (folder) back to the “wp-content/uploads/” folder and it will work again. I guess they deleted it in these versions and forgot to reprogram this section. If you don’t want to go in the file manager for every site you have, I programmed a quick fix plugin, you can download it here: https://thirdoakproductions.com/wp-content/uploads/2024/07/wordpress-directories-and-sizes-v6-6-patch.zip – It will patch on activation and you can immediately uninstall and delete this plugin once it’s patched (and it will still work). I have used it on many sites and it works great, it will only activate if you have WP v6.6. or higher. Once they patch this, this plugin will be useless fyi. Hope that helps!
FYI, this bug has now been patched in WP v6.6.2!
