Site has vanished

Resolved TheMechanic
(@themechanic)

9 years, 4 months ago

Hi all,

I logged into my site, ( http://www.themechanic.co/ ), tonight and it was nagging me to perform some updates which I did and this included some theme updates.

When I attempted to view my site to see what changes had been made it completely vanished!! All I now get is a blank page across the whole site even if I attempt to visit old pages or go back to the dashboard page.

I’ve tried other browsers, (Internet Explorer,Firefox, Chrom),and he result is the same on them all.

What’s gone wrong here?? I would have thought the nags to update would be compatible with my site but now I’m completely locked out in the sense I can’t get anything from the site at all.

Please help!

Viewing 15 replies - 1 through 15 (of 16 total)

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Moderator t-p
(@t-p)

9 years, 4 months ago

Check the error logs on your server for a more specific error message. If you need help locating them, ask your hosting provider to help you with that.

Thread Starter TheMechanic
(@themechanic)

9 years, 4 months ago

Error logs on my server???

It’s a World Press site hosted by World Press hence why I’m posting this issue on a World Press forum!

I thought I was asking my hosting provider to help me since they don’t do phone support and said to post in the forums!

WPyogi
(@wpyogi)

9 years, 4 months ago

WordPress.ORG does not host any sites (WordPress.COM does but your site is not there.)

Do you have FTP access set up? Using that you can start by renaming the plugins folder to pluginsHOLD. See if that lets you login.

Thread Starter TheMechanic
(@themechanic)

9 years, 4 months ago

No I don’t have FTP access, I’ve always used the web to log in rather than a 3rd party program.

It seems to me my site has vanished forever since getting help on this, (and perhaps the site reset by someone with direct Admin access), isn’t going to happen.

Oh well, maybe it’s time to start a new site :/

WPyogi
(@wpyogi)

9 years, 4 months ago

FTP or Cpanel really isn’t hard to use – most hosting companies have info about using it easily findable. Sorry it’s been troublesome – these kinds of things are part of running any website, WordPress or not.

A blank page doesn’t mean that your website is gone – it just means that there is a php error – and once you’ve removed what has caused the error, your site should be visible again.

And in any case, your content is in your database and shouldn’t be affected at all from a problem like this.

Where is your site hosted?

Thread Starter TheMechanic
(@themechanic)

9 years, 4 months ago

It’s removing what caused the error that’s the issue. I can’t even log into the site to do this.

As far as hosting goes, I have no idea. I figured it’s a World Press site since that’s the dashboard I’m using

WPyogi
(@wpyogi)

9 years, 4 months ago

Who do you pay? Looks like Tektonic?

http://www.whoishostingthis.com/?q=themechanic.co

As I said, WordPress.ORG does not host sites – it’s just software and volunteer-staffed forums here.

WPyogi
(@wpyogi)

9 years, 4 months ago

Looks like they have support here:

https://manage.tektonic.net/index.php/knowledgebase/

Or do you, possibly, pay someone else to host your site (there)?

BattleHawk2014
(@battlehawk2014)

9 years, 4 months ago

TheMechanic,

FYI, I am having the same issue since I did the same WP update and theme updates.
I have tried the plugin folder rename hack without success.

The last successful log events for my website before it started reporting “500 Internal Error” were

/wp-admin/update.php action=update-selected-themes&themes=twentyfourteen%2Ctwentythirteen%2Ctwentytwelve&_wpnonce=c2ca591aaa 80 – {InfoRemoved} 200 0 0 6687
/wp-admin/load-scripts.php c=1&load%5B%5D=hoverIntent,common,underscore,backbone&ver=4.1 80 – {InfoRemoved} 200 0 0 187
/wp-admin/load-styles.php c=1&dir=ltr&load=dashicons,wp-admin,buttons&ver=4.1 80 – {InfoRemoved} 200 0 0 250

WPyogi
(@wpyogi)

9 years, 4 months ago

@battlehawk2014 – if you need assistance, please start your own thread – it’s actually unlikely that your issue is identical (as your site is not identical) and it’s simply very difficult to have multiple conversations in the same thread. Start a new one here:

https://wordpress.org/support/forum/how-to-and-troubleshooting#postform

BattleHawk2014
(@battlehawk2014)

9 years, 4 months ago

I do not wish to start my own thread. I just wanted to let TheMechanic know that he was not alone…
TheMechanic,

I resolved my issue by:
Stopping IIS
renaming the /wp-content/themes folder to /wp-content/themes_old
extracting the /wp-content/themes from the original source file from https://wordpress.org/download/
Starting IIS

Keith Driscoll
(@keithdriscoll)

9 years, 4 months ago

I can access it on mobile. Has this been resolved?

WPyogi
(@wpyogi)

9 years, 4 months ago

Seems to be working on Laptop as well – yay!!

drunkenwerewolf
(@drunkenwerewolf)

9 years, 4 months ago

Hey,

Just in case this hasn’t resolved (and regardless of the fact it’s a .com website), updating themes can cause this kind of thing.

Have you built your own using another theme as a basis? I know whenever I update Bueno my individually-built theme goes absolutely to pot, half the website disappears and the other half is comprehensible on some computers, whereas on others it looks (sort of) okay. You should try reverting back to previous theme installs if you’re still having issues with your site.

Tiffany

Thread Starter TheMechanic
(@themechanic)

9 years, 4 months ago

The guy who built the site for me, (the arrangement is I look after his bike and he looks after the site 😉 ), uses CPanel and he fortunately backed up the site on the 15th so he restored it last night.

It seems it was the site update to 4.1 and a theme update which caused this issue so rolling it back got the site back on line.

The thing is I’m unsure who hosts the site, all I do know is when I log in the bottom of the dashboard page says “Thank you for creating with WordPress”

Anyway it’s all sorted now 🙂