Support » Fixing WordPress » Site Hacked, Japanese Characters Visible and Now Google Can’t Crawl Site

  • Hello,

    Any help would be very much appreciated.

    I noticed that one of our website had Japanese characters in the header when you searched for the site in google. You can view this when you search for our site in google (you will see the characters スーパーコピー時計n級品代引き専門店,ブランド時計コピー in the H1 & title tags).

    Obviously there is some code that was added to the site though one of the plugins recently and they were able to make some changes to the site. I downloaded a plugin called wordfence and I was able to find and eliminate the file that had all of the characters, BUT, they were also able to make our site not crawl-able by google.

    I have attempted to submit the sitemap and request our site to be fetched by google (https://www.google.com/webmasters/tools/googlebot-fetch) to hopefully overwrite the Japanese characters and I get error messages that say “site not found”.

    I was also told that is worth running the domain though https://search.google.com/search-console/mobile-friendly to double check to see if google can access the site that way. The results say “We Can’t Access The Page: This could be because the page is unavailable or blocked by robots.txt”.

    If you go to duncankeith.com/robots.txt you can see that the robots file is still there working properly. Possibly there was some additional code added to our site to prevent it from being crawled.

    Does anyone have any suggestions on what to do? Thank you!

    • This topic was modified 3 years, 10 months ago by fiveninegroup.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    Remain calm and carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures.

    If you’re unable to clean your site(s) successfully, there are reputable organizations that can clean your sites for you. Sucuri and Wordfence are two.

    One of my team just pointed out you probably meant the attacker made your site not crawlable by google. So I may have misread that.

    And a further note: One of our team tried to fetch your site with a Googlebot user-agent: “Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)” and it returned a 404 page not found. So it looks like you’re still infected with something.

    When we hit it with a Googlebot user-agent, it’s trying to serve up the URL: /wp-admin/images/ex.htm

    So it looks like you removed that but the underlying infection is still there and trying to serve that up.

    Mark.

    • This reply was modified 3 years, 10 months ago by Wordfence.

    Hi Mark,

    I really appreciate your feedback! What is the going rate for your team to be able to review and remove the infection?

    Best,

    Scott

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    I need to put a stop to this here. Negotiating this in the forums violates forum rules. Please contact Mark if you’d like him to work on your site through his website. Also, to be fair, you should check the Sucuri website, too, as they offer a similar service.

    Per forum rules, this thread is now closed.

    https://codex.wordpress.org/Forum_Welcome#Offering_to_Pay

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Site Hacked, Japanese Characters Visible and Now Google Can’t Crawl Site’ is closed to new replies.