Support » Fixing WordPress » Site hacked, can’t access it, need WP to delete

  • frustrating

    (@frustrating)


    My site has been hacked I need to delete my site, but my access has been stolen as well.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi, do you have any backups of your site? Check with your host to see if they have a recent backup you can restore to.

    Otherwise, the steps for cleaning your site would be to regain access to WP admin by resetting the password. After a password reset you’ll want to follow WordPress standard procedure for cleaning up a hacked site.

    Moderator t-p

    (@t-p)

    Carefully follow this guide.

    When you’re done, you may want to implement some (if not all) of the recommended security measures.

    If you’re unable to clean your site(s) successfully, there are reputable organizations that can clean your sites for you. Off hand, couple of names that come to mind are Sucuri and Wordfence.

    JNashHawkins

    (@jnashhawkins)

    You are at a point where you need to contact your web host (I think your host may be Dreamhost) and ask them for help.

    The site seems to have been taken over by a hacker who has installed malicious code and it looks like your host may have shut things down.

    There isn’t any access to the WordPress itself except possibly through the control panel or ftp. DreamHost may be able to restore your website via a backup.

    frustrating

    (@frustrating)

    Thanks all for the advice. I was able to contact the host and get it shut down. Somehow the hack also took over my original wordpress account…not sure if that would remain a problem for any reason…

    stefsterNYC

    (@stefsternyc)

    You still have a problem despite it being shut down. You probably had directories that had WP installs that you let lapse. Never leave WP installs on a directory. Delete them if not using. Don’t let plugins lapse. Update everything always. That’s a hackers first point of entrance is a plugin. You let it site and it’s like leaving your front door wide open.

    You still need to clean your current hacked site and files. DH will not do it for you. Someone will need to shell in and run a few grep commands to see where the malicious code is and it needs to be wiped before you can move forward and get it back up and running.

Viewing 5 replies - 1 through 5 (of 5 total)
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