Plugin Support
SergeM
(@serge00)
Hello, @tanmay-kumar-das.
Your Security Log should contain the details:
https://cleantalk.org/help/security-log
Also, other third-party apps can be flawed as well. I recommend keeping all plugins and apps up to date as long as possible. Our update guide is here if you need it:
https://cleantalk.org/help/update-wordpress-security
Did it help you?
Thanks for your reply @serge00
I can see the trace of brute force attack
Hacker tried several times and got succeed
Would this be a third-party plugin issue or lack of brute force security loophole?
Is there anyway we could start a private discussion so that I can get a good customer support?
Plugin Support
SergeM
(@serge00)
There’s a setting “Maximum authorization tries” for the option “Brute Force Protection” (Tooltip: If someone fails X authorizations in a row within Y minutes they will be blocked for Z minutes)
By default the value equals 5, that means the attacker had a rather precise pool of tries. Browser extensions and shared cross-platform accounts might lead to a hacked website too. Please, check if it’s not the case.
And yes, of course, create a private ticket here:
https://cleantalk.org/my/support/open
Ok thanks @serge00
I will start the discussion on Cleantalk website
Plugin Support
SergeM
(@serge00)
No problem. Let’s continue in the private ticket.
Plugin Support
SergeM
(@serge00)
We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic anytime.
