Site Down with use of Really Simple SSL

  • Resolved classicyoga

    (@classicyoga)


    4 years, 4 months ago

    Hello there!
    Yesterday My site was down showing a 500 internal error(site and admin page). To rule out the possibilities, I have modified the .htaccess to basic wordpress code. Yet the issue not solved. Hence I deactivated all plugins to issue causing plugin. I found that Really Simple SSL plugin was causing the issue. Hence I renamed it. My site works. But I could not access the admin page yet. Can you help me solve this issue. Thanks in advance.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Mark

    (@markwolters)

    4 years, 4 months ago

    Hi,

    did you see an error message related to Really Simple SSL? Did the error occur after making a change to your site or plugins? The 500 error doesn’t provide much detail in relation to the cause of the issue. When you see a 500 error, you can enable debugging in WordPress to find the exact cause of the issue. Debugging can be enabled as described here: https://wordpress.org/support/article/debugging-in-wordpress/.

    Mark

    Thread Starter classicyoga

    (@classicyoga)

    4 years, 4 months ago

    Thanks for your immediate reply.
    I didn’t see error message directly related to RSS. But after modifying .rtaccess, I still get issues like too much redirects. After renaming the RSS plugin folder, that too was not there. Only the site works in http and not the Admin page.

    Shall I reverse this process and check? Kindly advice. Thank you once again.

    • This reply was modified 4 years, 4 months ago by classicyoga.
    Plugin Author Mark

    (@markwolters)

    4 years, 4 months ago

    A redirect loop is not so much an issue with the plugin, a loop indicates conflicting redirects on your site. A redirect loop occurs when a redirect to http:// and https:// are active at the same time. When the site has a redirect to http:// and Really Simple SSL is activated, the plugin adds a redirect to https:// which results in the loop. To fix a redirect loop, the redirect to http:// has to be located and removed. For the most common causes of a redirect loop see https://really-simple-ssl.com/knowledge-base/my-website-is-in-a-redirect-loop/.

    Since you have a redirect loop on the admin, you could try to add the following variable to your wp-config.php:

    $_SERVER["HTTPS"] = "on";

    Also see https://really-simple-ssl.com/knowledge-base/redirect-loop-wordpress-admin-not-front-end/

    Mark

    Thread Starter classicyoga

    (@classicyoga)

    4 years, 4 months ago

    Thanks you Mark for your help. While checking for the redirect loop as per the link given by you, I have found that autossl encountered an error for my sub-domain. I attached the screenshot here. Is that the issue? Kindly clarrify.

    Thread Starter classicyoga

    (@classicyoga)

    4 years, 4 months ago

    Thanks Mark. Now it is working. May be this works:$_SERVER[“HTTPS”] = “on”;
    Have a nice time.

    kentmere

    (@kentmere)

    4 years ago

    @markwolters thank you for 411
    now i’m able to see the wp-admin page but when i log in it seems I’m not able to login and I don’t get why…
    i get the message:
    “Unauthorized
    This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn’t understand how to supply the credentials required.”

    thanks man

    • This reply was modified 4 years ago by kentmere.
    Plugin Author Mark

    (@markwolters)

    4 years ago

    Hi @kentmere,

    do you also experience this issue when logging in using a different browser?

    Mark

Viewing 7 replies - 1 through 7 (of 7 total)
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