Support » Plugin: UpdraftPlus WordPress Backup Plugin » Site down with UpdraftPlus

  • Resolved AtelierFlavia

    (@atelierflavia)


    Hi UpdraftPlus,

    my website very often goes down if the plugin UpdraftPlus is active.

    I have contacted my hosting server but I still can’t solve my problem. The tech support answered me this:

    I’ve checked the server log for the last 3 days and noticed a pattern in the errors related to your plugin – updraft plus. Please, notice the dates and the hour:

    
    [Mon Sep 25 04:39:14.804975 2017] [:error] [pid 15923] [client 184.154.160.12:43146] BEGIN failed--compilation aborted at /home/veniceat/public_html/wp-content/plugins/updraftplus/includes/get-cpanel-quota-usage.pl line 9., referer: https://www.veniceatelier.com/wp-cron.php?doing_wp_cron=1506332354.2511520385742187500000
    
    [Tue Sep 26 04:39:12.178924 2017] [:error] [pid 14704] [client 184.154.160.12:59588] BEGIN failed--compilation aborted at /home/veniceat/public_html/wp-content/plugins/updraftplus/includes/get-cpanel-quota-usage.pl line 9., referer: https://www.veniceatelier.com/wp-cron.php?doing_wp_cron=1506418751.1524960994720458984375
    
    [Wed Sep 27 04:38:41.184961 2017] [:error] [pid 31989] [client 184.154.160.12:50484] BEGIN failed--compilation aborted at /home/veniceat/public_html/wp-content/plugins/updraftplus/includes/get-cpanel-quota-usage.pl line 9., referer: https://www.veniceatelier.com/wp-cron.php?doing_wp_cron=1506505120.6189489364624023437500
    

    Basically the cron-job for updraft plus is failing and causing issues with your website.

    I would advise you to check the settings of this plugin or reinstall it. Alternatively, you can disable it temporarily and check if your site will experience any uptime issues.

    – The settings have not been edited before and after the issue
    – I tried to reinstall the plugin but the issue was not solved

    Thanks in advance for helping me to solve this problem.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    The errors that you posted should not affect the server or backup. UpdraftPlus attempts to check the cPanel quota at the start of the backup, which will fail with this error if not available. IF the check fails, the backup will continue as normal.

    You can disable this check by adding the following to your wp-config.php file:
    define('UPDRAFTPLUS_SKIP_CPANEL_QUOTA_CHECK', true);

    Please could you add this, and then send us a copy of the latest backup log?
    This can be found in the Existing Backups tab.

    The contents will be too long to post here directly, but you can use an online service such as Pastebin, and post the link here.

    Hi,

    this is the latest backup log

    Thanks in advance for helping me to solve this problem.

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    Apologies, the paste appears to have been set to ‘private’. please could you set it to ‘public’?

    Hi,

    now the paste is public.

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    The log does not show any errors or warnings, and the backup appears to run smoothly.
    Is the issue still occurring?

    Hi,

    yes, but the log does not refer to the days the website went down. Becouse it does not happen every day.

    The server tech support answered me that the issue is due to the plugin UpdraftPlus again:

    [Wed Oct 04 04:38:21.646271 2017] [:error] [pid 26573] [client 184.154.160.12:58756] Can't locate Cpanel/Quota.pm in @INC (@INC contains: /usr/local/cpanel /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /home/*user*/public_html/wp-content/plugins/updraftplus/includes/get-cpanel-quota-usage.pl line 9., referer: https://www.veniceatelier.com/wp-cron.php?doing_wp_cron=1507109900.6803181171417236328125
    
    [Wed Oct 04 04:38:21.646383 2017] [:error] [pid 26573] [client 184.154.160.12:58756] BEGIN failed--compilation aborted at /home/*user*/public_html/wp-content/plugins/updraftplus/includes/get-cpanel-quota-usage.pl line 9., referer: https://www.veniceatelier.com/wp-cron.php?doing_wp_cron=1507109900.6803181171417236328125

    It appears that the plugin in question is failing execution of the following perl script:

    /home/*user*/public_html/wp-content/plugins/updraftplus/includes/get-cpanel-quota-usage.pl

    I have also created in the server a cron job process every 30 mins, but the issue is still there.

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    That script should no longer be run with the addition to wp-config.

    Where in the wp-config file did you add this line:
    define('UPDRAFTPLUS_SKIP_CPANEL_QUOTA_CHECK', true);

    This needs to be near the top of the file, above the ‘stop editing’ line.

Viewing 8 replies - 1 through 8 (of 8 total)
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