Title: Site down – get this error re: wp-includes/load.php file
Last modified: August 20, 2016

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# Site down – get this error re: wp-includes/load.php file

 *  Resolved [trackingwonder](https://wordpress.org/support/users/trackingwonder/)
 * (@trackingwonder)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/site-down-get-this-error-re-wp-includesloadphp-file/)
 * Apparently, godaddy said that someone had hacked my client’s site – trackingwonder.
   com.
 * We were told to remove all default.php files that we found via ftp. That was 
   done.
 * Now we have this error:
 * Fatal error: Call to undefined method stdClass::set_prefix() in /home/content/
   51/6840751/html/wp-includes/load.php on line 366
 * The site is completely down now. What needs to be done to fix this error?? Any
   assistance would be greatly appreciated!!

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Thread Starter [trackingwonder](https://wordpress.org/support/users/trackingwonder/)
 * (@trackingwonder)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/site-down-get-this-error-re-wp-includesloadphp-file/#post-3588826)
 * Is this something that can be fixed by uploading via ftp a new wordpress set 
   of files? (manual upgrade)
 * Can that be done with a newer verions? currently using 3.4.2.
 *  [WPyogi](https://wordpress.org/support/users/wpyogi/)
 * (@wpyogi)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/site-down-get-this-error-re-wp-includesloadphp-file/#post-3588828)
 * If you’re fixing a hacked site, you really need to go through all these resources:
 * [http://codex.wordpress.org/FAQ_My_site_was_hacked](http://codex.wordpress.org/FAQ_My_site_was_hacked)
   
   [http://wordpress.org/support/topic/268083#post-1065779](http://wordpress.org/support/topic/268083#post-1065779)
   [http://smackdown.blogsblogsblogs.com/2008/06/24/how-to-completely-clean-your-hacked-wordpress-installation/](http://smackdown.blogsblogsblogs.com/2008/06/24/how-to-completely-clean-your-hacked-wordpress-installation/)
   [http://ottopress.com/2009/hacked-wordpress-backdoors/](http://ottopress.com/2009/hacked-wordpress-backdoors/)
 * Additional Resources:
    [http://sitecheck.sucuri.net/scanner/](http://sitecheck.sucuri.net/scanner/)
   [http://www.unmaskparasites.com/](http://www.unmaskparasites.com/) [http://blog.sucuri.net/2012/03/wordpress-understanding-its-true-vulnerability.html](http://blog.sucuri.net/2012/03/wordpress-understanding-its-true-vulnerability.html)
 * And for sure, update to the most recent version 3.5.1
 *  [Christine Rondeau](https://wordpress.org/support/users/crondeau/)
 * (@crondeau)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/site-down-get-this-error-re-wp-includesloadphp-file/#post-3588829)
 * If I were you, I would access the site via FTP,
    – delete the wp-admin, wp-includes
   folder and all the files – upload the new wp-admin and wp-includes from a fresh
   WP download – upload all new root files and replace the ones on the server.
 * You don’t need to touch anything in the wp-content or the wp-config.php.
 * Once that’s done, you should be able to just upgrade your site to the new version
   and that should take care of the issue you were having.
 * if your site did get hacked, make sure that you change all of your passwords 
   once done, including the FTP password.
 * Here is some more info about what to do when your site is hacked:
 * [http://codex.wordpress.org/FAQ_My_site_was_hacked](http://codex.wordpress.org/FAQ_My_site_was_hacked)
   
   [http://wordpress.org/support/topic/268083#post-1065779](http://wordpress.org/support/topic/268083#post-1065779)
   [http://smackdown.blogsblogsblogs.com/2008/06/24/how-to-completely-clean-your-hacked-wordpress-installation/](http://smackdown.blogsblogsblogs.com/2008/06/24/how-to-completely-clean-your-hacked-wordpress-installation/)
   [http://ottopress.com/2009/hacked-wordpress-backdoors/](http://ottopress.com/2009/hacked-wordpress-backdoors/)
 * [http://sitecheck.sucuri.net/scanner/](http://sitecheck.sucuri.net/scanner/)
 *  Thread Starter [trackingwonder](https://wordpress.org/support/users/trackingwonder/)
 * (@trackingwonder)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/site-down-get-this-error-re-wp-includesloadphp-file/#post-3588833)
 * thanks so much for both suggestions and tips…. going to go and get this taken
   care 🙂
 *  Thread Starter [trackingwonder](https://wordpress.org/support/users/trackingwonder/)
 * (@trackingwonder)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/site-down-get-this-error-re-wp-includesloadphp-file/#post-3588839)
 * manually deleted the wp-admin and wp0includes, along with the files in the root
   and uploaded the latest wp version – it’a disaster on the site…. many errors 
   coming up…
 * any tips? what can i do?
 *  Thread Starter [trackingwonder](https://wordpress.org/support/users/trackingwonder/)
 * (@trackingwonder)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/site-down-get-this-error-re-wp-includesloadphp-file/#post-3588840)
 * wait…. the interior pages are working fine… it’s the home page that is completely
   whacked…
 * what could be doing that?
 * ** still can’t access dashboard [http://trackingwonder.com/wp-admin/](http://trackingwonder.com/wp-admin/)–
   comes up with many errors too
 *  Thread Starter [trackingwonder](https://wordpress.org/support/users/trackingwonder/)
 * (@trackingwonder)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/site-down-get-this-error-re-wp-includesloadphp-file/#post-3588848)
 * now the home page works and the interior don’t… this is so weird.
 * ideas? anything?
 * really appreciate your help…
 * update****************
    i disabled the plugins folder since i realized that a
   lot of the errors were from the plugins.
 * I can now view the pages but all of them (except the home page) have two lines
   of errors at top:
 *     ```
       Warning: include(/home/content/51/6840751/html/wp-content/advanced-cache.php) [function.include]: failed to open stream: No such file or directory in /home/content/51/6840751/html/wp-settings.php on line 58
   
       Warning: include() [function.include]: Failed opening '/home/content/51/6840751/html/wp-content/advanced-cache.php' for inclusion (include_path='.:/usr/local/php5/lib/php') in /home/content/51/6840751/html/wp-settings.php on line 58
       ```
   
 * and the /wp-admin page has:
 *     ```
       Warning: include(/home/content/51/6840751/html/wp-content/advanced-cache.php) [function.include]: failed to open stream: No such file or directory in /home/content/51/6840751/html/wp-settings.php on line 58
   
       Warning: include() [function.include]: Failed opening '/home/content/51/6840751/html/wp-content/advanced-cache.php' for inclusion (include_path='.:/usr/local/php5/lib/php') in /home/content/51/6840751/html/wp-settings.php on line 58
   
       Warning: Cannot modify header information - headers already sent by (output started at /home/content/51/6840751/html/wp-settings.php:58) in /home/content/51/6840751/html/wp-includes/pluggable.php on line 876
       ```
   
 * It seems like its something to do with the cache plugin that was on the site (
   W3 Total Cache) but how do i either remove the plugin (i read that if you try
   to delete it via ftp, it will mess up your site becuase of the coding it leaves
   behind). Shouldn’t it be disabled since the plugin folder is not plugins.hold?
 *  Thread Starter [trackingwonder](https://wordpress.org/support/users/trackingwonder/)
 * (@trackingwonder)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/site-down-get-this-error-re-wp-includesloadphp-file/#post-3588851)
 * ok.. figured it out, had to clean out some bad coding that ended up in the config
   file… it’s good now 🙂
 * thanks again

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Site down – get this error re: wp-includes/load.php file’ is closed to
new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 8 replies
 * 3 participants
 * Last reply from: [trackingwonder](https://wordpress.org/support/users/trackingwonder/)
 * Last activity: [13 years, 1 month ago](https://wordpress.org/support/topic/site-down-get-this-error-re-wp-includesloadphp-file/#post-3588851)
 * Status: resolved

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