Title: site down
Last modified: February 5, 2021

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# site down

 *  [elpers21](https://wordpress.org/support/users/elpers21/)
 * (@elpers21)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/site-down-95/)
 * Hi,
 * New user to WordPress here. A former team member set up the self-hosted version
   of WordPress website about a year ago: [http://seedlinghydroponics.com/](http://seedlinghydroponics.com/)
   
   but recently the website has been down for some reason and I can’t even access
   the admin log-in portal. The team member who set up the website has since moved
   to a different continent and is unreachable by all means of communication. I 
   looked into the domain host but found it is protected by Contact Privacy… [https://www.whois.com/whois/seedlinghydroponics.com](https://www.whois.com/whois/seedlinghydroponics.com)
   Any advice on what I should do at this point, who I should contact? Thanks!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsite-down-95%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/site-down-95/#post-14009799)
 * First off, check and make sure your server is not down.
 *  [Davood Denavi](https://wordpress.org/support/users/binarywc/)
 * (@binarywc)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/site-down-95/#post-14009813)
 * I just tried to load the site you linked to and in my experience the issues that
   you are experiencing are related to errors on the server provided by the hosting
   provider.
 * Based on your whois.com search am I correct that you do not know where the site
   is hosted? If so, unfortunately the only options you have are to contact that
   old team member and ask where the site is hosted or to start the site over.
 *  Thread Starter [elpers21](https://wordpress.org/support/users/elpers21/)
 * (@elpers21)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/site-down-95/#post-14009891)
 * Yeah, I don’t know where the site is hosted :/
    I checked on websites like this(
   [https://www.isitdownrightnow.com/seedlinghydroponics.com.html](https://www.isitdownrightnow.com/seedlinghydroponics.com.html))
   to confirm that the server is not responding.
 *  [Davood Denavi](https://wordpress.org/support/users/binarywc/)
 * (@binarywc)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/site-down-95/#post-14010146)
 * In that case it unfortunately sounds like your only option is likely going to
   be to start over since as you mentioned in your original post you were not able
   to reach that old team member who set the website up for you.
 *  [JNashHawkins](https://wordpress.org/support/users/jnashhawkins/)
 * (@jnashhawkins)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/site-down-95/#post-14010810)
 * I looked. The site is hosted at Google Cloud from what I can see. Take a look
   at who was paying the bill to Google Cloud and you’ll probably find what you 
   need to get into the server there at Google.
 * You need to get on this as the domain name seems to be up for renewal in April(
   4/09/2021). And that is registered at Google also.
 * If the pages are lost for whatever reason there is an archive at the Wayback 
   Machine where you can see the site and the assets to help you rebuild.
 * Also, the original theme was Astra… which is a free theme and I didn’t see anything
   tricky or difficult from the archive copy.
 * Let us know what else you need.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘site down’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 5 replies
 * 4 participants
 * Last reply from: [JNashHawkins](https://wordpress.org/support/users/jnashhawkins/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/site-down-95/#post-14010810)
 * Status: not resolved

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