Anonymous User 14885823
(@anonymized-14885823)
Hello Michael,
So you are unable to access the site through the WordPress admin panel, correct? When you say you are unable to access the dashboard through the hosting company, do you mean cPanel?
Are you able to access the site through FTP?
Yes that’s correct I cannot access the site through WordPress admin panel and also through the cpanel. I haven’t tried TFP as am not familiar with the process. If you look at http://www.hamptontc.com, that’s all that comes up when I try and access.
Will read the posts as suggested.
Moderator
t-p
(@t-p)
– Please check the error logs on your server for a more specific error message and see why it’s failing. If you need help locating them, ask your hosting provider to help you with that.
Anonymous User 14885823
(@anonymized-14885823)
Michael,
How is it going? Any luck with the site? Has GoDaddy offered any more help?
Here is a short tutorial about accessing your WordPress install through FTP. Since you can’t access your WordPress admin, FTP is probably your best bet. However, you will still need some login info from GoDaddy if you don’t already have it.
I would try disabling your site plugins first to see if that fixes your issue.
Good luck!
Many thank for the resource / tutorial, much appreciated and I’ll definitely have a look at the FTP option for future knowledge. GoDaddy have been helpful with information and pointing me in a direction but the site is still down.
Someone from the forum offered to get the site up for $65 an hour saying it would take 1-2 hours and asking for $65 upfront, so let’s see how that pans out?
Moderator
t-p
(@t-p)
– These forums are volunteer and not for soliciting or finding jobs. If you can’t do the work yourself, you have the option of engaging a professional to assist you. If you want to follow that option and hire someone for this, then please try one of these sites: http://jobs.wordpress.net/
or
http://directory.codepoet.com/
(FYI, it’s not a good idea to respond to work offers from random forum users who have read about your issues.)
– This topic has now been closed as per the Forum Rules
XML-RPC: http://wpengineer.com/2484/xml-rpc-enabled-by-default-in-wordpress-3-5/
