Support » Fixing WordPress » Site Crashing Continually have to Reset Permalinks??

  • Hi, we run a membership site on WordPress. This site has been up and active for a few years with no issues. The past couple of weeks we get client complaints that they can’t access the site, with an error page that says “The page you tried to access does not exist on this server…”

    After a lot of playing around I found that if I reset the permalinks, it fixes the problem. However I also discovered that this is a VERY temporary fix and that within a couple days or hours the exact same issue crops up again.

    Does anyone have any ideas what could be causing this or if there is another fix besides the permalinks?

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  • Moderator t-p

    (@t-p)

    did this happen after you installed any new plugin, theme, or made any changes to the code…?

    Thanks for the questions. No, we haven’t added anything new. We have tried to update the plugins, etc that are currently on the site, but I think the last updates done were a month or two ago.

    It is also hard to test if it is a particular plugin, because we need all of our plugins and once the permalinks are updated again, the site works for a period of time. So turning plugins on and off won’t have an immediate effect and we’d just have to sit and wait a couple of weeks to see if the problem reoccurs, which would then lead to another slew of complains from clients because deactivating the plugins will also cause the site to not work properly! LOL

    P.S. Any thoughts on how to possibly test plugins would be appreciated 🙂

    P.S. Any thoughts on how to possibly test plugins would be appreciated 🙂

    Moderator t-p

    (@t-p)

    Any thoughts on how to possibly test plugins would be appreciated

    -deactivating ALL plugins (yes, all) temporarily to narrow down the problem. If the problem goes away, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try resetting the plugins folder by FTP or phpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive). If applicible, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old

Viewing 5 replies - 1 through 5 (of 5 total)
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