Site crashes when updating Icegram plugin

  • Resolved lukewarm2019

    (@lukewarm2019)


    4 years, 10 months ago

    I’ve updated the Icegram plugin from the plugins page in WordPress and got this message when trying to access my website:

    Fatal error: Uncaught Error: Class ‘IG_Tracker_V_1_0_1’ not found in /srv/bindings/246c701ad8d54926b82c6cf2e13cc6af/code/wp-content/plugins/icegram/icegram.php:1248 Stack trace: #0 /srv/bindings/246c701ad8d54926b82c6cf2e13cc6af/code/wp-content/plugins/icegram/icegram.php(43): Icegram->include_classes() #1 /srv/bindings/246c701ad8d54926b82c6cf2e13cc6af/code/wp-content/plugins/icegram/icegram.php(1856): Icegram->__construct() #2 /srv/bindings/246c701ad8d54926b82c6cf2e13cc6af/code/wp-includes/class-wp-hook.php(286): initialize_icegram(”) #3 /srv/bindings/246c701ad8d54926b82c6cf2e13cc6af/code/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #4 /srv/bindings/246c701ad8d54926b82c6cf2e13cc6af/code/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #5 /srv/bindings/246c701ad8d54926b82c6cf2e13cc6af/code/wp-settings.php(394): do_action(‘plugins_loaded’) #6 /srv/bindings/246c701ad8d54926b82c6cf2e13cc6af/code/wp-config.php(168): require_once(‘/srv/bindings/2…’) #7 /srv/bindings/246c701ad8d54926b82c6cf2e1 in /srv/bindings/246c701ad8d54926b82c6cf2e13cc6af/code/wp-content/plugins/icegram/icegram.php on line 1248
    The site is experiencing technical difficulties.

    It appears the “IG_Tracker_V_1_0_1” library did not update or upload.

    How do I fix this?

    The page I need help with: [log in to see the link]

Viewing 14 replies - 16 through 29 (of 29 total)
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  • carlosdlg

    (@carlosdlg)

    4 years, 10 months ago

    Same issue here.

    I restored a backup from before the update, and everything is working well now, so, I can continue using the plugin just being careful to not apply the latest update again.

    okcirmht

    (@okcirmht)

    4 years, 10 months ago

    lukewarm2019
    check your email Inbox to see if you received an email from wp starting like below. It has a link for temporary access to admin to go in and deactivate …

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Icegram – Popups, Optins, CTAs & lot more….

    teradyl

    (@teradyl)

    4 years, 10 months ago

    @lukewarm2019 go directly into the filesystem of your website through your hosting provider and go to public_html/wp-content/plugins. Then rename the icegram folder to something else just to get your website and admin portal working.

    Seems like people are having luck deleting that folder and installing an older version of icegram, but for now I’m just leaving it disabled.

    Plugin Author Icegram

    (@icegram)

    4 years, 10 months ago

    Hi All,
    We are working on this issue.
    And we will release new version tommorow.
    Thank you for your patience.

    Thread Starter lukewarm2019

    (@lukewarm2019)

    4 years, 10 months ago

    After much time and sweat, I finally was able to reinstall version 1.10.27 and get it working without loosing any campaigns.

    Looking forward to the new release.

    Plugin Author Icegram

    (@icegram)

    4 years, 10 months ago

    Hi,

    Sorry for the inconvenience you had.

    We have just released 1.10.28.1 which should fix this issue.

    Kindly, upgrade and check once again.

    mmirus

    (@mmirus)

    4 years, 10 months ago

    1.10.28.1 still produces an error for me.

    Fatal error: Uncaught Error: Class 'IG_Tracker_V_1_0_1' not found in <path-to-site>/wp-content/plugins/icegram/icegram.php on line 1251

    • This reply was modified 4 years, 10 months ago by mmirus.
    okcirmht

    (@okcirmht)

    4 years, 10 months ago

    The new fix in 28.1 still has bugs. Admin launches, but not the website. I switched back to to 1.10.27 again.

    mmirus

    (@mmirus)

    4 years, 10 months ago

    Yep, that’s what I’m seeing too (admin fixed, but not the public site).

    Plugin Author Icegram

    (@icegram)

    4 years, 10 months ago

    @mmirus @okcirmht

    Sorry for the inconvenience.

    It’s fixed with 1.10.28.2.

    Please upgrade and check.

    mmirus

    (@mmirus)

    4 years, 10 months ago

    Seems to be working now. Thanks.

    Plugin Author Icegram

    (@icegram)

    4 years, 10 months ago

    @mmirus Thanks for the confirmation.

    okcirmht

    (@okcirmht)

    4 years, 10 months ago

    Yes, 1.10.28.2 seems to be working now. Thanks Icegram.

    mademoisellelek

    (@mademoisellelek)

    4 years, 7 months ago

    Hi there,

    My site just crashes when updating Icegram plugin!

    I’ve updated the Icegram plugin from the plugins page in WordPress and now, when I try to access my website, I have a white page with this message:

    Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in /home/content/29/8277429/html/wp-content/plugins/icegram/icegram.php on line 1271
    And I can’t access to my dash board.

    How do I fix this?

Viewing 14 replies - 16 through 29 (of 29 total)
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