Title: Site crashes after PHP update
Last modified: October 15, 2019

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# Site crashes after PHP update

 *  Resolved [mcdorand](https://wordpress.org/support/users/mcdorand/)
 * (@mcdorand)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/site-crashes-after-php-update/)
 * Dear Visual Composer Team,
 * I’ve been using visual composer for 4 years and have always been very happy with
   it. But now after updating my PHP version from 5.6 to 7.2 my webiste crashes:
   The rows and pictures are not shown right, everything is skewed. Any ideas on
   how to solve this issue?
 * I’ve changed the PHP again to 5.6 and now it works. But since my webhoster is
   cancelling the support for this old PHP version I still need a solution for this
   problem.
 * Many thanks in advance,
    Alex
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsite-crashes-after-php-update%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [deathlynotes](https://wordpress.org/support/users/deathlynotes/)
 * (@deathlynotes)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/site-crashes-after-php-update/#post-12033281)
 * Hi [@mcdorand](https://wordpress.org/support/users/mcdorand/) ,
    Your website
   is using a former Visual Composer plugin, now called WPBakery.
 * You need to upgrade it to the last version (6.0.5) in order to your site works
   on the new PHP version.
 * There’s a difference between getting WPBakery Page Builder directly from WPBakery.
   com or in a theme.
 * If you purchased from us, this means that you own license and you can access 
   our ticket system and get direct and free updates (instantly) from support.wpbakey.
   com
 * If you got WPBakery Page Builder in a theme, that means that theme author has
   a license and only he/she can download the latest versions of WPBakery Page Builder
   and include it in the theme.
 * You as a theme user may use WPBakery Page Builder free of charge while you use
   a theme that came with WPBakery Page Builder (because you have a license for 
   that theme).
 * You can read more here: [http://go.wpbakery.com/faq-update-in-theme](http://go.wpbakery.com/faq-update-in-theme)
 * Let us know if you need further assistance.
 *  Thread Starter [mcdorand](https://wordpress.org/support/users/mcdorand/)
 * (@mcdorand)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/site-crashes-after-php-update/#post-12034096)
 * Dear Michelle,
 * thanks for your quick response. I have a license for Visual Composer, that means
   I purchased it directly from you.
 * Now my question is: How do I update Visual Composer to WPBakery without losing
   my whole data? I already downloaded the new version via codecanyon. If I install
   the new version on wordpress – will this work? Or do I have to delete the old
   Visual Composer first?
 * Best regards, Alex
 *  Plugin Support [Rohan Khandeparkar](https://wordpress.org/support/users/rohanvc/)
 * (@rohanvc)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/site-crashes-after-php-update/#post-12038567)
 * Hi Alex,
 * The WPBakery Page Builder has two update methods: manual and auto-update. You
   can use any one: [https://kb.wpbakery.com/docs/getting-started/update/](https://kb.wpbakery.com/docs/getting-started/update/)
   
   If there is still any issue, then please open a ticket via support portal: [http://support.wpbakery.com](http://support.wpbakery.com)
   so that the support team can guide you with it.
 *  [clickafrica](https://wordpress.org/support/users/clickafrica/)
 * (@clickafrica)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/site-crashes-after-php-update/#post-12151376)
 * Hi I am using the total theme with the wp-bakery page builder plugin – since 
   the update the website is non-functional.
 * How can I resolve this?
 * I bought the total theme ([http://totaltheme.wpengine.com/features/](http://totaltheme.wpengine.com/features/))

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Site crashes after PHP update’ is closed to new replies.

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## Tags

 * [PHP7](https://wordpress.org/support/topic-tag/php7/)
 * [wpbakery](https://wordpress.org/support/topic-tag/wpbakery/)

 * 4 replies
 * 1 participant
 * Last reply from: [clickafrica](https://wordpress.org/support/users/clickafrica/)
 * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/site-crashes-after-php-update/#post-12151376)
 * Status: resolved