Title: Site Crashed Last modified: December 24, 2016 --- # Site Crashed * [deborahatwood](https://wordpress.org/support/users/deborahatwood/) * (@deborahatwood) * [9 years, 4 months ago](https://wordpress.org/support/topic/site-crashed-22/) * I installed a Page Builder plug in. Sorry, I forgot to write down which one. And my entire site crashed! I have no idea what to do. I’m just showing about 60 lines of code. Here are a few lines of it: * n of SLB_Lightbox::_options() should be compatible with SLB_Base::_options($options_config = NULL) in /home3/almajwilson/public_html/wp-content/plugins/simple-lightbox/ controller.php on line 7 * Strict Standards: Only variables should be assigned by reference in /home3/almajwilson/ public_html/wp-content/plugins/simple-lightbox/includes/class.utilities.php on line 623 * Strict Standards: Only variables should be assigned by reference in /home3/almajwilson/ public_html/wp-content/plugins/simple-lightbox/includes/class.field_base.php on line 538 * Strict Standards: Only variables should be assigned by reference in /home3/almajwilson/ public_html/wp-content/plugins/simple-lightbox/includes/class.field_collection. php on line 543 * Strict Standards: Only variables should be assigned by reference in /home3/almajwilson/ public_html/wp-content/plugins/simple-lightbox/includes/class.options.php on line 445 * Strict Standards: Only variables should be assigned by reference in /home3/almajwilson/ public_html/wp-content/plugins/simple-lightbox/includes/class.field_base.php on line 538 * Strict Standards: Only variables should be assigned by reference in /home3/almajwilson/ public_html/wp-content/plugins/simple-lightbox/includes/class.field_base.php on line 590 * Help! Viewing 9 replies - 1 through 9 (of 9 total) * [bdbrown](https://wordpress.org/support/users/bdbrown/) * (@bdbrown) * [9 years, 4 months ago](https://wordpress.org/support/topic/site-crashed-22/#post-8587075) * The lines you posted indicate some problem or conflict with the simple-lightbox plugin. If you have admin access to your site, disable the simple-lightbox plugin. If the code shows other plugins, disable them as well. If you don’t have administrative access to your site, use the file manager in your host control panel, or FTP, and go to the /wp-content/plugins folder on your site. If all the code you have is only specifying simple-lightbox, rename the /simple-lightbox directory to something like /simple-lightbox-bak. That will disable the plugin. If the code specifies other plugins in addition to simple-lightbox, you can do the same directory rename for those as well. Or, you can just rename the /plugins folder to /plugins- bak to disable all plugins. Then see if you can access your admin logon again. * Thread Starter [deborahatwood](https://wordpress.org/support/users/deborahatwood/) * (@deborahatwood) * [9 years, 4 months ago](https://wordpress.org/support/topic/site-crashed-22/#post-8587839) * I have admin access but this code is the only thing that comes up when I try to open the site. Or a dark screen. I can’t log in at all. * In Host Gator’s c-panel, I went to File Manager, then public-FTP. There’s one folder labeled incoming, and it’s empty. * Then I tried File Manager, Home. There’s a document labeled wpinfo_plugin_info. A right click tells me I can edit this. If this is where I need to fix the problem, I would appreciate a step-by-step tour. Thanks. - This reply was modified 9 years, 4 months ago by [deborahatwood](https://wordpress.org/support/users/deborahatwood/). - This reply was modified 9 years, 4 months ago by [deborahatwood](https://wordpress.org/support/users/deborahatwood/). * [bdbrown](https://wordpress.org/support/users/bdbrown/) * (@bdbrown) * [9 years, 4 months ago](https://wordpress.org/support/topic/site-crashed-22/#post-8588148) * > I went to File Manager, then public-FTP * At the same level as public-FTP there should be a folder named public-HTML or public_html or something like that. Open that and you should find the /wp-content/ plugins folder. * Thread Starter [deborahatwood](https://wordpress.org/support/users/deborahatwood/) * (@deborahatwood) * [9 years, 4 months ago](https://wordpress.org/support/topic/site-crashed-22/#post-8588545) * Found it, made the changes you suggested, and my site is back up. The first thing I did was delete the page builder. * Just one more question. Simple Lightbox worked fine before this. Can I reinstall it? If so, do I need to change the name back to its original? * [bdbrown](https://wordpress.org/support/users/bdbrown/) * (@bdbrown) * [9 years, 4 months ago](https://wordpress.org/support/topic/site-crashed-22/#post-8588619) * You could try renaming the plugin folder to the original name. This should reactivate it without having to actually reinstall it. If it works correctly then you’ll know there was a conflict with the page builder. If it doesn’t work, I’d try deleting it, make sure your site works ok without it, then try reinstalling it. * Thread Starter [deborahatwood](https://wordpress.org/support/users/deborahatwood/) * (@deborahatwood) * [9 years, 4 months ago](https://wordpress.org/support/topic/site-crashed-22/#post-8588690) * I renamed lightbox back to original, and got that string of code that started this whole mess. So I added the -bak again. Now the site won’t save anything. I had added an image and text to homepage, but they’re gone. * [bdbrown](https://wordpress.org/support/users/bdbrown/) * (@bdbrown) * [9 years, 4 months ago](https://wordpress.org/support/topic/site-crashed-22/#post-8588886) * That seems odd. If I understand the sequence of events: – your site was displaying some strange code and you didn’t have admin access – you changed the name of the lightbox plugin directory to disable it – you were then able to log on to your admin area and deleted the page builder plugin At this point did you test your site to see if it was working properly? – you then changed the lightbox plugin folder back to the original name, reactivating the plugin – your site then displayed the same code again – you renamed the lightbox plugin folder to disable it And now none of your changes to an existing page are saved. Is it only the home page? Can you add new pages? * Thread Starter [deborahatwood](https://wordpress.org/support/users/deborahatwood/) * (@deborahatwood) * [9 years, 4 months ago](https://wordpress.org/support/topic/site-crashed-22/#post-8589550) * I’ve been trying to fix up my home page but every time I make the slightest change, even a minor edit in the text, something goes crazy. So instead of dragging this string out forever, I decided to delete everything and start over from the beginning. So far that’s working. Thanks for your help, and patience. * [bdbrown](https://wordpress.org/support/users/bdbrown/) * (@bdbrown) * [9 years, 4 months ago](https://wordpress.org/support/topic/site-crashed-22/#post-8589591) * You’re welcome; glad it’s working. I’m sure that was more work but may have been the best solution. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Site Crashed’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 9 replies * 2 participants * Last reply from: [bdbrown](https://wordpress.org/support/users/bdbrown/) * Last activity: [9 years, 4 months ago](https://wordpress.org/support/topic/site-crashed-22/#post-8589591) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics