Title: Site crashed
Last modified: August 31, 2016

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# Site crashed

 *  Resolved [clarabmartin](https://wordpress.org/support/users/clarabmartin/)
 * (@clarabmartin)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/site-crashed-18/)
 * Help! My site crashed when recovering a backup file. Now the site is blank.
    
   I could´t record the error message shown.
 * It´s very urgent, I need to recover the old site asap.
 * Thanks
 * [https://wordpress.org/plugins/dropbox-backup/](https://wordpress.org/plugins/dropbox-backup/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/)
 * (@backup-dropbox)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/site-crashed-18/#post-7064587)
 * Hello Clara,
 * During backup or restore process running and also after this process was finished
   you can see step-by-step logging of this process on your screen, which is also
   written to log file on your hosting (in folder of your website).
 * Path to you log file is: /wp-content/plugins/dropbox-backup/tmp/<log-files>
 * In most cases there are described, what has gone wrong.
    Please, send to us this
   files to e-mail address support(@]wpadm.com
 * For every additional information about your domain we will be appreciated. You
   can also use our support contact form at: [http://www.wpadm.com/support](http://www.wpadm.com/support)
 * DO NOT POST YOUR PERSONAL INFORMATION IN THIS OPEN FORUM,
    instead, please use
   our e-mail address support(@]wpadm.com or support contact form at: [http://www.wpadm.com/support](http://www.wpadm.com/support)
 * Thank you,
    Dropbox Backup & Restore Support Team

Viewing 1 replies (of 1 total)

The topic ‘Site crashed’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/dropbox-backup_daecfb.svg)
 * [Backup & Restore Dropbox](https://wordpress.org/plugins/dropbox-backup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/dropbox-backup/#faq)
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 * [Active Topics](https://wordpress.org/support/plugin/dropbox-backup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/dropbox-backup/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/)
 * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/site-crashed-18/#post-7064587)
 * Status: resolved