Title: site crashed
Last modified: August 24, 2016

---

# site crashed

 *  Resolved [Halfkey](https://wordpress.org/support/users/vinceszy/)
 * (@vinceszy)
 * [11 years ago](https://wordpress.org/support/topic/site-crashed-11/)
 * Hi,
 * My site [http://sourcingrecruitment.info/](http://sourcingrecruitment.info/) 
   is displaying this at the moment:
 * I did not touch it in ~3 days, was working fine before.
 *     ```
       Warning: require_once(/home/content/p3nexnas06_data03/00/2163700/html/wp-content/plugins/jetpack/class.jetpack-client.php): failed to open stream: No such file or directory in /home/content/p3nexnas06_data03/00/2163700/html/wp-content/plugins/jetpack/jetpack.php on line 33
   
       Fatal error: require_once(): Failed opening required '/home/content/p3nexnas06_data03/00/2163700/html/wp-content/plugins/jetpack/class.jetpack-client.php' (include_path='.:/usr/local/php5_4/lib/php') in /home/content/p3nexnas06_data03/00/2163700/html/wp-content/plugins/jetpack/jetpack.php on line 33
       ```
   
 * Does this come from Jetpack? What can I do? (can’t access admin)
 * Thanks!
 * Vince
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Brandon Kraft](https://wordpress.org/support/users/kraftbj/)
 * (@kraftbj)
 * Code Wrangler
 * [11 years ago](https://wordpress.org/support/topic/site-crashed-11/#post-6035555)
 * That error is suggesting that your server may have balked at some point during
   an update. Could you access your site’s file directory via FTP or your hosting
   company’s control panel, then delete the wp-content/plugins/jetpack folder? You
   should then be able to log into your site and reinstall Jetpack via Plugins->
   Add New.
 * Cheers!
 *  Thread Starter [Halfkey](https://wordpress.org/support/users/vinceszy/)
 * (@vinceszy)
 * [11 years ago](https://wordpress.org/support/topic/site-crashed-11/#post-6035561)
 * Hi Brandon,
 * Thanks for the answer!
 * In the meantime based on how someone solved it in another topic I started uploading
   the Jetpack files in FTP. Will this cause a loss (for example in settings), or
   are those files stored elsewhere than the plugin directory itself?
 *  Plugin Author [Brandon Kraft](https://wordpress.org/support/users/kraftbj/)
 * (@kraftbj)
 * Code Wrangler
 * [11 years ago](https://wordpress.org/support/topic/site-crashed-11/#post-6035567)
 * Those are stored elsewhere. Anytime a WordPress plugin update, it literally deletes
   the existing plugin and adds it fresh from the new version.
 * Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘site crashed’ is closed to new replies.

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## Tags

 * [Crash](https://wordpress.org/support/topic-tag/crash/)
 * [down](https://wordpress.org/support/topic-tag/down/)
 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)

 * 3 replies
 * 2 participants
 * Last reply from: [Brandon Kraft](https://wordpress.org/support/users/kraftbj/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/site-crashed-11/#post-6035567)
 * Status: resolved