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Site Corrupted – version 3.0.13

  • anitha.mn2@gmail.com

    @anithamn2gmailcom

    Re-posting in the support forum.
    Suddenly my site which is using customizer theme is not coming up ….
    As suggested – uninstalled and installed the latest version.
    Still facing issues.
    You could connect via email [email address moderated – these forums do not provide support via email] as well if you need more specific info – but would appreciate resolution of this as soon as possible.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Theme Author nikeo

    @nikeo

    Hi, here’s what you could do :
    1) Try to disable all plugins
    2) Activate another theme
    3) reactivate Customizr

    anitha.mn2@gmail.com

    @anithamn2gmailcom

    Nikeo-
    There are no plugins activated in the site.
    – However I went ahead and deleted the only one installed by default
    – I have tested alternate themes and it loads well.
    – I have again deleted the customizer them and re-installed.
    – When I go to CustomizeIt page – the web pages just do not show up …
    – It loads after 4-5 min – and I can see only header and footer – all menus have vanished and so has the body of the page.
    Anything else that I can try ?

    thanks, Anitha

    Theme Author nikeo

    @nikeo

    Hi,
    Have you upload a logo and/or a favicon? If yes then try to remove them.
    Other than that and whitout the ability to see your installation, hard to say what can create this very weird behaviour.

    anitha.mn2@gmail.com

    @anithamn2gmailcom

    Yes – I do have a favicon/ logo uploaded long time back. a .png file (4.5KB), with the checkbox for forcing dimensions ON.
    I removed and the site is up again.
    However – this is something i have not touched for a long time.
    Neededless to say – I do need a favicon …
    Are there any retrictions reg favicons…? Because now I am unable to load a favicon…I am trying .gif/.jpg formats as well – no luck…
    Anyway I am trying diff images….

Viewing 4 replies - 1 through 4 (of 4 total)
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