Site Corrupted - version 3.0.13 (5 posts)

  1. anitha.mn2@gmail.com
    Posted 2 years ago #

    Re-posting in the support forum.
    Suddenly my site which is using customizer theme is not coming up ....
    As suggested - uninstalled and installed the latest version.
    Still facing issues.
    You could connect via email [email address moderated - these forums do not provide support via email] as well if you need more specific info - but would appreciate resolution of this as soon as possible.

  2. nikeo
    Theme Author

    Posted 2 years ago #

    Hi, here's what you could do :
    1) Try to disable all plugins
    2) Activate another theme
    3) reactivate Customizr

  3. anitha.mn2@gmail.com
    Posted 2 years ago #

    There are no plugins activated in the site.
    - However I went ahead and deleted the only one installed by default
    - I have tested alternate themes and it loads well.
    - I have again deleted the customizer them and re-installed.
    - When I go to CustomizeIt page - the web pages just do not show up ...
    - It loads after 4-5 min - and I can see only header and footer - all menus have vanished and so has the body of the page.
    Anything else that I can try ?

    thanks, Anitha

  4. nikeo
    Theme Author

    Posted 2 years ago #

    Have you upload a logo and/or a favicon? If yes then try to remove them.
    Other than that and whitout the ability to see your installation, hard to say what can create this very weird behaviour.

  5. anitha.mn2@gmail.com
    Posted 2 years ago #

    Yes - I do have a favicon/ logo uploaded long time back. a .png file (4.5KB), with the checkbox for forcing dimensions ON.
    I removed and the site is up again.
    However - this is something i have not touched for a long time.
    Neededless to say - I do need a favicon ...
    Are there any retrictions reg favicons...? Because now I am unable to load a favicon...I am trying .gif/.jpg formats as well - no luck...
    Anyway I am trying diff images....

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