Support » Plugin: WooCommerce Square » Site Checkout Down

  • Resolved wpdv

    (@wpdv)


    Just updated your plugin and it is no longer showing the credit card field on the checkout page, so our site is now down. Got this message? Never had this issue before. Did you make a major change? Please advise. Thank you!!

    Invalid OPcache config: Please ensure the save_comments PHP option is enabled.

Viewing 15 replies - 1 through 15 (of 19 total)
  • Plugin Support Saif (woo-hc)

    (@babylon1999)

    Hello @wpdv,

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.

    Look forward to hearing back from you.

    Thread Starter wpdv

    (@wpdv)

    Hi Saif,

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://clearplow.com
    Site address (URL): https://clearplow.com
    WC Version: 7.1.0
    REST API Version: ✔ 7.1.0
    WC Blocks Version: ✔ 8.7.5
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.86.0
    OpenSSL/1.1.1s
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.31
    Max Upload Size: 8 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 7.1.0
    WC Database Prefix: y803c_
    Total Database Size: 52.93MB
    Database Data Size: 41.07MB
    Database Index Size: 11.86MB
    y803c_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    y803c_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    y803c_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    y803c_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    y803c_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    y803c_woocommerce_order_itemmeta: Data: 0.16MB + Index: 0.09MB + Engine InnoDB
    y803c_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    y803c_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    y803c_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    y803c_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    y803c_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    y803c_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    y803c_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    y803c_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    y803c_actionscheduler_actions: Data: 5.02MB + Index: 3.30MB + Engine InnoDB
    y803c_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    y803c_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    y803c_actionscheduler_logs: Data: 0.33MB + Index: 0.22MB + Engine InnoDB
    y803c_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    y803c_comments: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
    y803c_eum_logs: Data: 0.77MB + Index: 0.01MB + Engine MyISAM
    y803c_frm_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    y803c_frm_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    y803c_frm_item_metas: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    y803c_frm_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    y803c_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    y803c_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    y803c_gf_entry_meta: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    y803c_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    y803c_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    y803c_gf_form_meta: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
    y803c_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    y803c_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    y803c_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    y803c_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    y803c_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
    y803c_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    y803c_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    y803c_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    y803c_itsec_bans: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    y803c_itsec_dashboard_events: Data: 0.12MB + Index: 0.11MB + Engine MyISAM
    y803c_itsec_distributed_storage: Data: 0.63MB + Index: 0.00MB + Engine MyISAM
    y803c_itsec_fingerprints: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    y803c_itsec_geolocation_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    y803c_itsec_lockouts: Data: 0.14MB + Index: 0.03MB + Engine MyISAM
    y803c_itsec_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    y803c_itsec_mutexes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    y803c_itsec_opaque_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    y803c_itsec_temp: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    y803c_itsec_user_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    y803c_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    y803c_nf_objectmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    y803c_nf_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    y803c_nf_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    y803c_ninja_forms_fav_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    y803c_ninja_forms_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    y803c_options: Data: 5.91MB + Index: 0.08MB + Engine MyISAM
    y803c_postmeta: Data: 3.28MB + Index: 0.25MB + Engine MyISAM
    y803c_posts: Data: 0.10MB + Index: 0.04MB + Engine MyISAM
    y803c_seopress_significant_keywords: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    y803c_statify: Data: 3.52MB + Index: 5.55MB + Engine InnoDB
    y803c_strong_views: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    y803c_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    y803c_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    y803c_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    y803c_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    y803c_usermeta: Data: 0.07MB + Index: 0.05MB + Engine MyISAM
    y803c_users: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    y803c_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    y803c_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    y803c_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    y803c_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    y803c_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    y803c_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    y803c_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    y803c_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    y803c_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    y803c_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    y803c_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    y803c_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    y803c_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    y803c_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    y803c_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    y803c_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    y803c_wfblockediplog: Data: 0.34MB + Index: 0.00MB + Engine InnoDB
    y803c_wfblocks7: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    y803c_wfconfig: Data: 2.33MB + Index: 0.00MB + Engine InnoDB
    y803c_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    y803c_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    y803c_wffilemods: Data: 9.52MB + Index: 0.00MB + Engine InnoDB
    y803c_wfhits: Data: 2.02MB + Index: 0.25MB + Engine InnoDB
    y803c_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    y803c_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    y803c_wfknownfilelist: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
    y803c_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    y803c_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    y803c_wflogins: Data: 0.39MB + Index: 0.13MB + Engine InnoDB
    y803c_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    y803c_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    y803c_wfnotifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    y803c_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    y803c_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    y803c_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    y803c_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
    y803c_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    y803c_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 51
    ct_template: 4
    custom_css: 1
    frm_form_actions: 1
    frm_styles: 1
    gfw_report: 2
    itsec-dash-card: 7
    itsec-dashboard: 1
    nav_menu_item: 11
    page: 14
    post: 2
    product: 1
    product_variation: 10
    revision: 32
    seopress_404: 1
    shop_coupon: 16
    shop_order: 53
    shop_order_refund: 2
    tribe_venue: 1
    wp_global_styles: 1
    wpm-testimonial: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (24) ###
    
    Akismet Anti-Spam: by Automattic – 5.0.2
    Autoptimize: by Frank Goossens (futtta) – 3.1.4
    Classic Editor: by WordPress Contributors – 1.6.2
    Disable Cart Fragments: by Optimocha – 2.1.1
    Gravity Forms: by Gravity Forms – 2.6.8
    Gravity Forms reCAPTCHA Add-On: by Gravity Forms – 1.1
    Oxygen Elements for WooCommerce: by Soflyy – 2.0
    Oxygen: by Soflyy – 4.2
    Pinterest for WooCommerce: by WooCommerce – 1.2.6
    Statify: by pluginkollektiv – 1.8.4
    Easy Updates Manager: by Easy Updates Manager Team – 9.0.14
    Strong Testimonials: by WPChill – 3.0.2
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.22.23
    
    WooCommerce Affirm Gateway: by WooCommerce – 2.0.0
    WooCommerce - ShipStation Integration: by WooCommerce – 4.3.2
    WooCommerce Square: by WooCommerce – 3.4.0
    WooCommerce: by Automattic – 7.1.0
    Wordfence Security: by Wordfence – 7.8.0
    Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.9
    WP Fastest Cache: by Emre Vona – 1.0.8
    SEOPress PRO: by The SEO Guys at SEOPress – 6.1.2
    SEOPress: by The SEO Guys at SEOPress – 6.1.2
    WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.5
    WP YouTube Lyte: by Frank Goossens (futtta) – 1.7.21
    
    ### Inactive Plugins (0) ###
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #212 - /shop/
    Cart: #213 - /cart/
    Checkout: #214 - /checkout/
    My account: #215 - /my-account/
    Terms and conditions: #290 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Twenty Twenty-One
    Version: 1.7
    Author URL: https://wordpress.org/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-12-05 18:07:49 -05:00
    Options: ✔
    Notes: 89
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 8,461
    Oldest: 2022-11-04 12:47:45 -0400
    Newest: 2022-12-05 11:31:02 -0500
    
    Pending: 16
    Oldest: 2022-12-05 11:41:02 -0500
    Newest: 2022-12-06 01:44:24 -0500
    
    ### Status report information ###
    
    Generated at: 2022-12-05 11:38:04 -05:00
    
    Thread Starter wpdv

    (@wpdv)

    I do not see a fatal errors log option in the drop-down

    Thread Starter wpdv

    (@wpdv)

    My host asked if you recommend we add this to the .htaccess file?

    <IfModule lsapi_module>
       php_flag display_errors Off
       php_value max_execution_time 30
       php_value max_input_time 60
       php_value max_input_vars 1000
       php_value memory_limit 32M
       php_value post_max_size 8M
       php_value session.gc_maxlifetime 1440
       php_value session.save_path "/var/cpanel/php/sessions/ea-php72"
       php_value upload_max_filesize 2M
       php_flag zlib.output_compression Off
       php_flag opcache.enable Off
    </IfModule>
    Plugin Support Pepe (woo-hc)

    (@anastas10s)

    Hi there @wpdv,

    Thank you for reaching back, with further information on this.

    I am checking out the site at https://clearplow.com and I can only see the Affirm pay option at the checkout page, indeed; despite seeing the WooCommerce Square plugin in the active plugin list.

    In the site’s System Status Report (SSR) I can see that the latest version of the plugin is activated, which was released a few hours ago, and you are reporting this error happening just now; therefore, could you install version 3.3.0 again from (direct download link here) and see if the issue persists, please? Directly linked here are instruction on how to do this.

    Let us know how that goes!

    Thread Starter wpdv

    (@wpdv)

    Thank you for looking @anastas10s,

    We did add a lottiefile to our homepage last week. It’s just under the page fold, not sure if this could be related. However, I just removed this script code and Square issue remains. Backing up site now and will report back after rolling back to previous version.

    • This reply was modified 3 months, 3 weeks ago by wpdv.
    Thread Starter wpdv

    (@wpdv)

    @anastas10s, before I roll back would you recommend we try adding this to our htaccess file first? Our host sent this and asked your opinion?

    <IfModule lsapi_module>
       php_flag display_errors Off
       php_value max_execution_time 30
       php_value max_input_time 60
       php_value max_input_vars 1000
       php_value memory_limit 32M
       php_value post_max_size 8M
       php_value session.gc_maxlifetime 1440
       php_value session.save_path "/var/cpanel/php/sessions/ea-php72"
       php_value upload_max_filesize 2M
       php_flag zlib.output_compression Off
       php_flag opcache.enable Off
    </IfModule>
    Thread Starter wpdv

    (@wpdv)

    @anastas10s, ok rolling back FIXED the issue!

    Plugin Support Igor H (woo-hc)

    (@ihereira)

    Hi,

    Glad to know you have found a work-around.

    May I ask which web host you’re using? I found the same issue here.

    If the issue persists, please navigate to WooCommerce > System Status > Logs (Select Square from the dropdown and share with us any other error displayed).

    Thanks.

    Thread Starter wpdv

    (@wpdv)

    There were no errors in the log from today, when this issue began. I believe it’s hosted with HostGator. By rolling back to 3.3.0, the issue is fixed. Will you guys be looking into why this occurred and issuing a fix in your next update?

    • This reply was modified 3 months, 3 weeks ago by wpdv.

    I just ran into this as well. The newest version of the plugin demands that Opcache be enabled on the server or it turns off the Square plugin.

    I had to add Opcache support to PHP, enable the opcache.save_comments in 10-opcache.ini, and restart Apache to get it working again.

    Let your webhost know this and perhaps that will give enough clues to get your plugin to startup again.

    Plugin Support xue28 (woo-hc)

    (@xue28)

    Hi @wpdv

    By rolling back to 3.3.0, the issue is fixed. Will you guys be looking into why this occurred and issuing a fix in your next update?

    I’m glad you were able to find a solution to your inquiry here and thanks for sharing it with the community too! 🙂

    Our Happiness Engineers are aware of this bug and are already looking into it.

    Hi @jamiepenner

    Thanks for sharing your solution with the community as well.

    Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    Hi there!

    Just a quick update for you regarding the bug in WooCommerce Square 3.4.0 you were experiencing.

    You should see an update to version 3.4.1 is available on your site now and that includes a fix for this.

    Please let us know if you still see that after updating.

    Thank you for your understanding!

    Thread Starter wpdv

    (@wpdv)

    Thank you for the update. To be clear, updating to 3.4.1 will not require my host to have to change any server settings?

Viewing 15 replies - 1 through 15 (of 19 total)
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