Site cannot be accessed

  • bethany16

    (@bethany16)


    6 years, 9 months ago

    Hi,

    I have the error message “site cannot be accessed” and an option to disconnect the site, obviously I do not want to do this. My website now shows as a blank white screen. I altered something in the theme functions earlier but then changed it back…something has gone wrong!

    I’m not very experienced at this and any help would be gratefully received!

    Thanks.

    http://owlandtheelephant.co.uk

Viewing 5 replies - 1 through 5 (of 5 total)
  • homemadejam

    (@homemadejam)

    6 years, 9 months ago

    Hello!

    What I am seeing is a message stating “This page isn’t working –
    owlandtheelephant.co.uk is currently unable to handle this request.
    HTTP ERROR 500”

    An Error 500 message is also known as an Internal Server Error. It is unfortunately very generic and can be caused by a wide variety of issues. Here’s a good overview: http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

    Do you have FTP access to your site? I would check to make sure your .htaccess file is not corrupted. You could also remove all the themes and replace them with something standard like Twenty Sixteen.

    It is also worth checking with your webhost. It could be that the server itself is having issues, not just your site.

    sumithsuku11

    (@sumithsuku11)

    6 years, 9 months ago

    Hi,

    Please double check that you have revert back all changes you have made in the theme.

    Could you please rename the plugin folder and check again ?
    If it not working then please change the active theme to a default one.

    If you not able to access the admin side. Please do vial phpmyadmin
    http://www.inmotionhosting.com/support/edu/wordpress/change-theme-in-db

    If its not helps try to add define( 'WP_DEBUG', true ); code the wp-config.php then it will display the errors if any .

    (Please take a back of both files and database before do anything)

    Regards
    Sumith

    • This reply was modified 6 years, 9 months ago by sumithsuku11.
    • This reply was modified 6 years, 9 months ago by sumithsuku11.
    Ravikumar Patel

    (@ravipatel)

    6 years, 9 months ago

    @homemadejam,
    Please check your file code which you have added or edited. Remove extra space value on top & bottom of file.

    As per your site run time display one space value.

    Ben

    (@benbornschein)

    6 years, 9 months ago

    1. Connect via FTP
    2. Go to /wp-content/
    3. Rename /plugins/ to /temp-plugins/

    Try again to login.

    If it still not works, temporary remove all non-WordPress themes from /wp-content/themes/.

    • This reply was modified 6 years, 9 months ago by Ben.
    Thread Starter bethany16

    (@bethany16)

    6 years, 9 months ago

    Thank you all so much for your help and quick responses, I’m back on track after removing the theme via FTP.

    Really appreciate your help!

Viewing 5 replies - 1 through 5 (of 5 total)
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