Title: Site Broken When Uploading Plugin
Last modified: August 16, 2022

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# Site Broken When Uploading Plugin

 *  Resolved [mothy5000](https://wordpress.org/support/users/mothy5000/)
 * (@mothy5000)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/site-broken-when-uploading-plugin/)
 * I just purchased the Pro plan and tried uploading the zip file. This resulted
   in a “critical error” with the site. My error email from the site specifically
   names Paid Member Subscriptions Pro as the plugin that caused this.
 * Have you seen this before and do you know how to remedy this?
 * Here are the steps that I went through: 1] installed the free version. 2] could
   not upgrade to Pro so I uninstalled the free version. 3] I downloaded and installed
   the Pro version directly from the site. I do remember my SN key not working with
   the free version thus the uninstall.
 * Thanks for all your help!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [mothy5000](https://wordpress.org/support/users/mothy5000/)
 * (@mothy5000)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/site-broken-when-uploading-plugin/#post-15921495)
 * **UPDATE** I pulled the site into Recovery Mode which allowed me to see the following
   error:
 * > This plugin failed to load properly and is paused during recovery mode.
   > An error of type E_ERROR was caused in line 72 of the file /home/hillgfw2/public_html/
   > wp-content/plugins/paid-member-subscriptions-pro/index.php. Error message: 
   > Uncaught Error: Undefined constant “PAID_MEMBER_SUBSCRIPTIONS” in /home/hillgfw2/
   > public_html/wp-content/plugins/paid-member-subscriptions-pro/index.php:72 Stack
   > trace: #0 /home/hillgfw2/public_html/wp-includes/class-wp-hook.php(307): PMS_Handle_Included_Addons-
   > >pms_main_plugin_notice() #1 /home/hillgfw2/public_html/wp-includes/class-wp-
   > hook.php(331): WP_Hook->apply_filters() #2 /home/hillgfw2/public_html/wp-includes/
   > plugin.php(476): WP_Hook->do_action() #3 /home/hillgfw2/public_html/wp-admin/
   > admin-header.php(303): do_action() #4 /home/hillgfw2/public_html/wp-admin/index.
   > php(137): require_once(‘/home/hillgfw2/…’) #5 {main} thrown`
 * Is there a workaround or do I just need to deactivate, uninstall, reinstall?
 *  Plugin Author [Georgian Cocora](https://wordpress.org/support/users/raster02/)
 * (@raster02)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/site-broken-when-uploading-plugin/#post-15921588)
 * Hello [@mothy5000](https://wordpress.org/support/users/mothy5000/),
 * You need to install and activate the free version of the plugin and then install
   and activate the paid version. Both are necessary.
 * The issue is going to be resolved in the next update.
 * For further questions about pro, please open a support ticket: [https://www.cozmoslabs.com/support/open-ticket/](https://www.cozmoslabs.com/support/open-ticket/)
 * Regards.
 *  Thread Starter [mothy5000](https://wordpress.org/support/users/mothy5000/)
 * (@mothy5000)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/site-broken-when-uploading-plugin/#post-15921645)
 * Thank you! Sorry for double posting. Once panic sets in I have no control. I 
   now know you have a ticket system.
 * Thanks again!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Site Broken When Uploading Plugin’ is closed to new replies.

 * ![](https://ps.w.org/paid-member-subscriptions/assets/icon-256x256.png?rev=2961161)
 * [Paid Membership Subscriptions - Effortless Memberships, Recurring Payments & Content Restriction](https://wordpress.org/plugins/paid-member-subscriptions/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/paid-member-subscriptions/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/paid-member-subscriptions/)
 * [Active Topics](https://wordpress.org/support/plugin/paid-member-subscriptions/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/paid-member-subscriptions/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/paid-member-subscriptions/reviews/)

## Tags

 * [critical error](https://wordpress.org/support/topic-tag/critical-error/)

 * 3 replies
 * 2 participants
 * Last reply from: [mothy5000](https://wordpress.org/support/users/mothy5000/)
 * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/site-broken-when-uploading-plugin/#post-15921645)
 * Status: resolved