Site broken after litespeed-cache install

  • Resolved zwalton

    (@zwalton)


    7 years, 9 months ago

    Intalled the plugin clicked activate then 500 errors on every page….GoDaddy says plugin is not happy with my current theme (theme hunk online) but can’t fix the problem. Is there a way to uninstall the plugin so i can get my site back up?

    Had hosting disable activation on server level with no success.

    • This topic was modified 7 years, 9 months ago by zwalton.

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support qtwrk

    (@qtwrk)

    7 years, 9 months ago

    Hi,

    You can login to control panel , and remove the folder litespeed-cache in /wp-content/plugins to disable it.

    Also if it’s not too much trouble, could you please provide your theme for us to debug ? we’d like to know what’s going on and fix it.

    Best regards,

    Plugin Support Hai Zheng⚡

    (@hailite)

    7 years, 9 months ago

    –

    • This reply was modified 7 years, 9 months ago by Hai Zheng⚡.
    Thread Starter zwalton

    (@zwalton)

    7 years, 9 months ago

    Thanks ill give that a try right away….
    this is my theme: https://themehunk.com/product/oneline-single-page-wordpress-theme/

    Thread Starter zwalton

    (@zwalton)

    7 years, 9 months ago

    I deleted the folder through file manager and still no dice….do i need to wait for server propagation or something?

    Plugin Support Hai Zheng⚡

    (@hailite)

    7 years, 9 months ago

    Are you sure it is caused by our plugin while not other changes?

    Please also check which files are under wp-content folder. If you tried to use object cache, there will be a file left, you need to remove it too.

    Thread Starter zwalton

    (@zwalton)

    7 years, 9 months ago

    It all crashed after i clicked the activation link.
    What does the object cache file look like?

    The only other thing i can think of…..i was running smushit plugin to shrink images at the same time i was installing your plugin, possibility i guess?

    • This reply was modified 7 years, 9 months ago by zwalton.
    Thread Starter zwalton

    (@zwalton)

    7 years, 9 months ago

    Advanced-cache.php Is this the created cache file that needs to go?

    Plugin Support Hai Zheng⚡

    (@hailite)

    7 years, 9 months ago

    Please try removing the other plugins.

    Advanced-cache.php can be safely removed.

    Plugin Support qtwrk

    (@qtwrk)

    7 years, 9 months ago

    Hi,

    You can try remove advanced-cache as well , but check if there is any file comes with name “object”

    Best regards,

    Thread Starter zwalton

    (@zwalton)

    7 years, 9 months ago

    No files with object in root of content just index and install.
    And yes i just deleted the smushit plugin with no change.

    • This reply was modified 7 years, 9 months ago by zwalton.
    Plugin Support qtwrk

    (@qtwrk)

    7 years, 9 months ago

    Hi,

    Please use this method to disable all WP plugin

    Best regards,

    Thread Starter zwalton

    (@zwalton)

    7 years, 9 months ago

    Ok i renamed the plugin directory and still not loading…..perhaps somethings haywire with my install files?

    Plugin Support qtwrk

    (@qtwrk)

    7 years, 9 months ago

    Hi,

    Then please check your php error log file , see what exactly caused 500 error.

    Best regards

Viewing 13 replies - 1 through 13 (of 13 total)

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