Support » Plugin: ElementsKit Elementor addons » Site Broken

  • Resolved smaou


    Hello My Site is not loading after enabling Icon box module in ElementsKit . Please help

    The page I need help with: [log in to see the link]

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  • Thread Starter smaou


    I have Disabled Icon Box widget for now but I can share my dashboard access if needed to you for checking or I can enable icon box whenever you will be available to see

    Plugin Support ahmedamir


    Hi @smaou,

    Thanks for reaching out!

    In our development environment, we couldn’t reproduce the site broken issue after enabling the Icon box widget and we didn’t receive any complaints so far as well about this issue. You can run a conflict test on your site to determine what actually causes the issue.

    To do so, first of all, switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.

    If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for Elementskit and Elementor and check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

    Let me know your findings after performing the conflict test. If the issue persists even after that, please send me your website’s system info from Elementor > System Info. I will take a closer look at this issue and help you to find a solution as soon as possible.

    Looking forward to your response.



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