• Resolved nsmleap

    (@nsmleap)


    In the CMS on the Site Basics tab, I can’t not set my site image. It has a red failed to retrieve media message and the dialog and button is greyed out so i can not upload a new one.

    I believe it was originally set to an image that was manually removed from the uploads folder. Any ideas how i can get round this and clear it so i can set a new image?

    Many thanks
    Nick

    PS. Am using Version 20.8 on latest version of WP 6.2.2

    • This topic was modified 1 year ago by nsmleap.
    • This topic was modified 1 year ago by nsmleap.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Maybellyne

    (@maybellyne)

    Hello @nsmleap

    I’m sorry about your experience on the Site Basics page; I’d expect there to be an option to Replace image or Remove image. Please provide us with screenshots that highlight the issue you are experiencing. You can use any image-sharing service like https://pasteboard.co/, https://snag.gy/, https://imgur.com/, https://snipboard.io/, or even upload the screenshot to your own website. Once you upload it to an image-sharing service, please share the link to the image here.

    We look forward to hearing from you.

    Plugin Support Maybellyne

    (@maybellyne)

    This thread was marked resolved due to a lack of activity, but you’re always welcome to re-open the topic. Please read this post before opening a new request.

    Thread Starter nsmleap

    (@nsmleap)

    Hi Maybellyne, Thanks for your reply.

    Here is the screenshot.

    https://pasteboard.co/pvmMscddcGxD.png

    As you can see the option is where it should be to upload an image, or replace the existing one, but there is a failed to load media message(as the old media does not exist) and i can not do anything to add a new one.

    KR Nick

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Site Basics – Site Image – failed to retrieve media.’ is closed to new replies.