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Site and Control Panel Down? (18 posts)

  1. eatitkid
    Member
    Posted 2 years ago #

    I was trying to add a widget to my site (eatitkid.com) and I followed the instructions here:
    http://www.designchemical.com/blog/index.php/wordpress-tips/wordpress-tutorial-adding-a-widget-area-to-your-theme-files/
    adding a few lines to my includes.php and header.php.

    While I was working on it, my site suddenly went down, including the WP control panel. I can't log in to WP or see my site. When I try going anywhere under my domain, I get this error: "The website encountered an error while retrieving http://eatitkid.com/wp-admin/index.php. It may be down for maintenance or configured incorrectly."

    Could I have screwed up the whole WP install by messing with these files? And if so ... how do I fix it?

    Thanks in advance!

  2. Krishna
    Volunteer Moderator
    Posted 2 years ago #

    Can you delete the includes.php and reinstall a fresh unedited copy?

  3. eatitkid
    Member
    Posted 2 years ago #

    Great idea. I misspoke and it was actually functions.php that I edited. I got a clean copy from the Word Press site and uploaded it to override the old one that I messed with. Now getting this error:

    The website encountered an error while retrieving http://eatitkid.com/wp-login.php?redirect_to=http%3A%2F%2Featitkid.com%2Fwp-admin%2F. It may be down for maintenance or configured incorrectly.

    The only other file I changed was header.php, so I'll try replacing that with a backup next.

    If anyone has any other input, please let me know. Thanks so much!

  4. eatitkid
    Member
    Posted 2 years ago #

    Wait, I think I replaced the wrong includes.php ... trying again!

  5. eatitkid
    Member
    Posted 2 years ago #

    OK, I can at least log back in now, although my site is still down. But at least I can get in to fix it now. THANK YOU SO MUCH, KRISHNA!

  6. Krishna
    Volunteer Moderator
    Posted 2 years ago #

    What message do you get now? 500 Internal Server Error ?

    Try deactivating all plugins and switch to Twenty Twelve theme and see if it helps.

  7. eatitkid
    Member
    Posted 2 years ago #

    Yep, 500. Switching to Twenty Twelve puts everything in working order. Clearly something in my theme files. I replaced all the files I edited today and deactivated all plugins, but that didn't help. My error file says there is an error in the /theme/epanel/core_functions.php file, even though I haven't touched that file in the two years I've used this theme. Might try replacing it with a clean one just to be safe, though.

  8. Krishna
    Volunteer Moderator
    Posted 2 years ago #

    Switching to Twenty Twelve puts everything in working order

    Great work! That means problem solved. :)

    I haven't touched that file in the two years I've used this theme.

    Two years is a very, very long period for a theme/ site! It otherwise means that either the theme author did not update it or you did not bother to update it. So, it was bound to break down. So, I suggest that either you get an updated theme from the vendor, or switch to some other theme.

  9. esmi
    Forum Moderator
    Posted 2 years ago #

    That looks like a theme from http://www.elegantthemes.com/

  10. eatitkid
    Member
    Posted 2 years ago #

    It is from Elegant Themes, and I will try updating or switch now. Thanks so much!

  11. Krishna
    Volunteer Moderator
    Posted 2 years ago #

    I have come across a lot of issues with themes from them? Or, is my perception wrong? Anyway, I was not trying to solve the theme issue but the other problems.

  12. esmi
    Forum Moderator
    Posted 2 years ago #

    I think they re-use a lot of custom code across their whole range of themes instead of hooking into existing WordPress functions, filters etc. So when one theme breaks, they can all break. The problems tend to be worst around a major WP update but they've caused so many problems for eShop users that we (eShop's developers) won't support anyone using one of their themes now.

  13. eatitkid
    Member
    Posted 2 years ago #

    Do you guys recommend a better theme provider? I am willing to pay--I pay for elegant themes. But updating to the new version deleted a ton of changes I had to make to get their theme working in the first place. Is there a better, similar company that makes updates easier/has a better reputation?

    Thanks.

  14. esmi
    Forum Moderator
    Posted 2 years ago #

    Have you had a look through http://wordpress.org/extend/themes/commercial/

    If you're looking to customise a theme, you might want to look at the Genesis framework from Studiopress.

  15. Krishna
    Volunteer Moderator
    Posted 2 years ago #

    I am using Genesis + Prose child theme for one of my blogs for the last two years, and on some smaller blogs I use free themes from WordPress repository. I never had problems caused by themes.

  16. eatitkid
    Member
    Posted 2 years ago #

    I will look into both. Thanks so much!

  17. waqas464
    Member
    Posted 1 year ago #

    eatitkid
    Member

    Great idea. I misspoke and it was actually functions.php that I edited. I got a clean copy from the Word Press site and uploaded it to override the old one that I messed with. Now getting this error:

    From where did he get a copy and how did he upload it? anyone?

  18. WPyogi
    Forum Moderator
    Posted 1 year ago #

    @waqas464 - you may want to start a new thread if you need help

    http://codex.wordpress.org/Forum_Welcome#Where_To_Post

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