Support » Plugin: WooCommerce » Site Administrator Cannot See All Menu Options

  • Resolved Marj Wyatt


    I’m not even sure how to ask my question.

    I’ve set up many, many WooCommerce sites for clients before. After I move the development to a live URL, I add the client as an Administrator and we both can see the same things while I’m walking them through things they must know. I do this by telephone, normally.

    My client was asking how to add a WooCommerce Product Category link to the main menu. They were not seeing what I was seeing. Specifically, their new Administrator account didn’t see options to add Product Categories or Product Tags to a menu. They could see WooCommerce Endpoints, however.

    I added a second Admin account to my development site and logged into that new account. Sure enough. That new Administrator account was missing options to add to a menu.

    When I changed the role of the second Administrator to Shop Manager, their access was limited on the WordPress Dashboard. This is not the desired outcome.

    Maybe this is the way it’s always been and it hasn’t manifested as a concern until today but it seems odd to me that the first site administrator would see more options to add to menus than an administrator added to a site later. If both administrators have privileges to modify menus, why would they see different things?

    The second administrator account is lacking the ability to add Products, Product Categories, and Product Tags to a menu. This doesn’t make sense, to me.

    I’ve supplied a link to a screenshot showing the differences.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Caleb Burks


    Automattic Happiness Engineer

    These are enabled in the “Screen Options” panel. At the top right of the screen, click on Screen Options and enable these panels.

    Gosh! It was so simple.

    Any thoughts on why these must be specifically added for a second admin account on a site?

    Caleb Burks


    Automattic Happiness Engineer

    I believe they are disabled by default perhaps, so that could explain why 🙂

    Well, the first admin account I setup had all the options without specifically selecting them so it must be some quirk associated with subsequent admin accounts.

    Your solution solved my problem. I’ll try to remember that, should it come up again.

Viewing 4 replies - 1 through 4 (of 4 total)
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