• Resolved hyginusofoke

    (@hyginusofoke)


    If I switch mobile version of jetpack, woocommerce single product page will shrink to left side of my phone screen. I have tried all settings and read almost all threads I know about. What do I configure wrong. Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support lizkarkoski

    (@lizkarkoski)

    Hi –

    It’d be great to see what you are experiencing. Can you grab a screen shot of the issue as described? Use a third party link, like droplr, to share it here. Make certain there’s not any sensitive details on display.

    Also, please let me know the following…

    – which mobile device(s) are involved
    – tablets affected?
    – browsers, operating systems, and versions numbers

    The debug on the site looks great, by the way, there aren’t any issues reported there. It’s at https://jetpack.com/support/debug/.

    Thread Starter hyginusofoke

    (@hyginusofoke)

    Thank you very much for your quick reply.
    The issue was encountered with my Samsung galaxy note 3 running on Android version 5.0.
    On a Google chrome browser.
    Here is the screenshots from my Samsung galaxy note 3.

    https://cl.ly/1aa9fedcc238

    https://cl.ly/b1afd5d86397

    https://cl.ly/c8c23de4a184

    Plugin Support lizkarkoski

    (@lizkarkoski)

    Thanks for that. Is the mobile option turned off at the moment?

    When viewing the site I am not able to replicate those screen shots, where the product page is shifted to the left.. I’ve checked on an iPhone 8 with Chrome and also on my computer using the browser inspector/sizing option.

    The theme is quite responsive all on it’s own, so I’m not sure that you need to worry about using the mobile theme option at all. Write back to confirm whether or not it’s turned on/off at the moment. Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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