Support » Plugin: WooCommerce Stripe Payment Gateway » Single product page not fully loading after update

  • Resolved randommess

    (@randommess)



    Hi! I have the latest wordpress and stripe plugin both updated today. But, I’ve noticed my single product page isn’t loading all the way, everything loads on the page up to the spinner for the product image spinning and never loads, no breadcrumb shows up, the my account and cart icons up in the main site navigation don’t appear. I deactivated all my plugins and its just this one with a conflict.

Viewing 11 replies - 16 through 26 (of 26 total)
  • no. the firewall prevents access to the server after its disabled

    Plugin Author royho

    (@royho)

    Perhaps that is the cause.

    Perhaps what is the cause?

    Plugin Author royho

    (@royho)

    The security plugin.

    No. I don’t think so. Or, the other site in this thread wouldn’t have posted having problems, too. And, all worked well prior to updating this plugin. And, all works well without having this plugin activated. I’ve now reached out to the theme author to see if they can help me, as well, since the product page template falls into one of their includes. I’m not sure how long they will take to answer my support ticket, but I’m going to put my site back the way it was. Thanks for looking into this. Hoping it gets resolved soon! If the template doesn’t need to be updated then I’ll just roll back the plugin like the other site so I can get my site back! Thanks again

    I haven’t heard back yet from the theme authors, but I just wanted to let you know I also have tried updating the API at my Stripe dashboard but it didn’t fix. None of the 4.0 releases work on my site, the product page doesn’t load completely and also the inline cc doesn’t accept input on the checkout page. I’ve rolled back completely to 3.2.3 which appears to work and it loads up the product page without issue.

    Plugin Author royho

    (@royho)

    @randommess can you please try downloading Stripe from here https://github.com/woocommerce/woocommerce-gateway-stripe and then load it up to your site overwriting your current one to see if it works for you?

    I uploaded it to my site, but get the same results as prior repository versions. The page loading issue is still there and the cc field doesn’t accept input — it’s also thinner — take away the padding on the input fields in the cc form and there is no height, it’s just a straight line across. I also disabled another plugin that uses Stripe outside of woocommerce to check for conflicts, but all the issues are still there.

    Plugin Support Praveen

    (@spraveenitpro)

    Automattic Happiness Engineer

    Hi @randommess,

    I just tested the page at can see that the breadcrumbs are appearing, the page loads completely, Navigation bar appears with the icons like this http://cld.wthms.co/Kxd23l

    Are you still seeing this issue on your end?

    Cheers!

    Plugin Author royho

    (@royho)

    @randommess if you download a fresh copy again from here https://github.com/woocommerce/woocommerce-gateway-stripe it should fix this issue for you.

    Hi, @spraveenitpro I had rolled back to the 3.2.3 version after testing the master version last night. But, I’ve downloaded it again just now and uploaded to my site, and IT WORKS!!! Ta da, it all works now! Thanks so much for working through this with me @royho, really, wonderful!

Viewing 11 replies - 16 through 26 (of 26 total)
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