Support » Plugin: Smart Variations Images & Swatches for WooCommerce » Single product page image not displaying after update

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author David Rosendo

    (@drosendo)

    Hi,

    That version is 17month old. A lot has changed since then. But it should not cause any issue.

    Maybe check if you are getting errors or clean your cache.

    Please see the post on how to debug, that will be the best option now.
    I cant guess the reason hope you understand.

    Maybe create a staging site? if you use plesk or cpanel they have that option and from there we can try to debug?

    Cheers,
    David

    Thread Starter ahanawpd

    (@ahanawpd)

    The issue still exists in the latest version 5.1.12 . We had updated and tried all the debugging options. Could you please check on the issue.

    Moderator Yui

    (@fierevere)

    ゆい

    @drosendo While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.
    If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

    Thankfully are other ways to get information you need:

    You get the idea.

    We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.
    When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

    @ahanawpd as per forum guidelines please do not offer to log in onto your site (even staging) and dont send any data which can be considered private to your site (this includes complete backups or/and database dump)

    Plugin Author David Rosendo

    (@drosendo)

    Hello,

    Please try changing the theme in your staging site and see if the issue gets solved.
    That way we can discar the theme.

    Now, if you have disabled everything like in the debug post and the theme and still doesnt work than I dont think the problem resides on the plugin at all.

    Cheers,
    David

    Thread Starter ahanawpd

    (@ahanawpd)

    Hi,
    I tried switching the theme to parent theme and found that the problem is in a code that have been added in child theme functions.php to modify the view in our single product page.
    remove_action( ‘woocommerce_single_product_summary’, ‘woocommerce_template_single_add_to_cart’, 30 ); , When we add this function the image of product also gets removed in all the new updates of the plugin.Do you guys have any idea why this code gets conflicted with the plugin?

    Plugin Author David Rosendo

    (@drosendo)

    My guess is that you are using that woocommerce_template_single_add_to_cart in other places and that maybe affecting the load.

    I load the gallery on woocommerce_before_single_product_summary.

    You still have to debug what may cause that.

    Cheers,
    David

    Plugin Author David Rosendo

    (@drosendo)

    Closed duo to no further feedback.

Viewing 7 replies - 1 through 7 (of 7 total)
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