Single product page gallery image different size

Resolved Group Of Oceninfo
(@princebhalani143)

6 months, 3 weeks ago
Hello Team,

I have been using the below code for a very long time. It was cropping and resizing the gallery image correctly, but after the recent update, it stopped working. Can you please help me with how I can get all the product gallery image thumbnail sizes equal?
```
/* PRODUCT GALLERY IMAGE SIZE*/
add_filter( 'woocommerce_get_image_size_gallery_thumbnail', function( $size ) {
return array(
'width' => 200,
'height' => 120,
'crop' => 1,
);
});
```
Reference from https://woocommerce.com/document/image-sizes-theme-developers/#section-3

Similar Issue: https://wordpress.org/support/topic/single-product-page-gallery-imgs-different-size/

Note: I have already regenerated thumbnails after making changes to image sizes, so the new sizes are used for existing images.

Viewing 9 replies - 1 through 9 (of 9 total)

(@rainfallnixfig)

Thanks for reaching out.

If that’s no longer working it probably means your theme is overriding the behavior. What theme are you using and have you updated it recently?

I think you might want to get in touch with your theme author and report to them that the filter stopped working. They should be able to provide more information as to why it’s happening.

It could also be a conflict, and the best way to prove it is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. If that resolves the issue, then re-enable the custom theme and your plugins one by one until you find the one that’s causing the issue.

Cheers.

Thread Starter

Group Of Oceninfo

(@princebhalani143)

6 months, 3 weeks ago

@rainfallnixfig I’ve received the below code from the Salient theme developer, but it’s not making any changes.

add_filter( 'woocommerce_gallery_thumbnail_size', function( $size ) {
  return array(200, 120);
}, 99);

I’ve tested with the Storefront theme and default WooCommerce plugin only, but no change so far.

Mirko P.

(@rainfallnixfig)

6 months, 3 weeks ago

Hi @princebhalani143,

Thanks for the update.

As we move forward with troubleshooting we’d like to have a better idea of your site setup, can you please share the following?

System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > Status > Logs (if available).

Thanks!

Thread Starter

Group Of Oceninfo

(@princebhalani143)

6 months, 3 weeks ago

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salient-child/woocommerce/single-product-reviews.php

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						Learn how to update

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ✔ Next scheduled: 2022-09-07 06:17:56 +08:00
Options: ✔
Notes: 102
Onboarding: completed

### Social Login ###

Facebook: ✔ Available
Google: ✔ Available
Twitter: Disabled
Amazon: Disabled
Linkedin: Disabled
Paypal: Disabled
Disqus: Disabled
Yahoo: Disabled
Vkontakte: Disabled

### TI WooCommerce Wishlist Templates ###

Overrides: –

### Action Scheduler ###

Complete: 3,316
Oldest: 2022-08-07 21:44:33 +0800
Newest: 2022-09-07 11:12:27 +0800

Pending: 8
Oldest: 2022-09-07 13:31:10 +0800
Newest: 2022-10-05 18:06:16 +0800

### Status report information ###

Generated at: 2022-09-07 11:13:20 +08:00

Fatal Error Log: There are currently no logs to view.

This reply was modified 6 months, 3 weeks ago by Group Of Oceninfo.
This reply was modified 6 months, 3 weeks ago by Group Of Oceninfo.

Plugin Support

Margaret S. woo-hc

(@margaretwporg)

6 months, 3 weeks ago

Hi @princebhalani143

Thanks for sharing the System Status Report.

Outdated Templates X

I see that your theme overrides many WooCommerce templates, and some overrides are outdated. Please refer to our documentation on how to update outdated templates: https://woocommerce.com/document/fix-outdated-templates-woocommerce/

Pending: 8

Can you please run the pending actions manually by going to WooCommerce > Status > Scheduled actions > Pending. Please allow some time that it would need to be completed.

You can also use a plugin like WP Crontrol to help you manage pending actions: https://wordpress.org/plugins/wp-crontrol/

Let us know if that made a difference.

Thread Starter

Group Of Oceninfo

(@princebhalani143)

6 months, 3 weeks ago

@margaretwporg Thanks for your response; I’ve deactivated the outdated plugin (woocommerce-email-control) to ensure everything is updated. All the pending actions run once daily, weekly, or monthly as they must be scheduled, for example, wc_facebook_regenerate_feed, affwp_daily_scheduled_events, and pinterest_for_woocommerce_daily_heartbeat, etc.

No difference so far. It’s picking up the full-size image instead of the thumbnail (200×120).

Mirko P.

(@rainfallnixfig)

6 months, 3 weeks ago

Hi @princebhalani143,

Thanks for getting back to us.

I tested the snippet to make sure it still works and indeed it does. These are the steps followed on a default WordPress installation with Storefront and only WooCommerce and the Code Snippets plugins enabled.

1. Added the snippet here to change gallery thumbnails to be 50x50px uncropped images;
2. Regenerated shop thumbnails in WooCommerce > Status > Tools (https://snipboard.io/aJzfue.jpg);

And this is a screencast that shows gallery thumbnails getting smaller after enabling the snippet and regenerating thumbnails.

Link: https://ibb.co/FbCk1Zy

In addition to changing the theme and disabling plugins, have you also purged the cache? I see that you have server-side caching so it’s a good idea to ask your host to help you clear the cache.

We’ll be here if you have other questions.

Thread Starter

Group Of Oceninfo

(@princebhalani143)

6 months, 3 weeks ago

@rainfallnixfig Thanks for debugging; after regenerating shop thumbnails in WooCommerce > Status > Tools, it worked as expected.

Plugin Support

Margaret S. woo-hc

(@margaretwporg)

6 months, 3 weeks ago

Hi @princebhalani143

Good to know that after regenerating shop thumbnails in WooCommerce > Status > Tools, it worked as expected.

As for the Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 plugin interfering with normal functionality, you may want to reach out to the plugin’s author/helpdesk and report the issue.

However, as you may have noticed, the plugin has neither been updated in the last 2 years, nor tested with the latest 3 major releases of WordPress. So you may want to look for alternatives.

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