Single page does not display new sidebar

Resolved weepingtiger
(@weepingtiger)

8 years, 1 month ago

Hello,

I have a problem on one specific post type where I cannot get the single view to pickup the new sidebar. I am using the Knowledge Base plugin from Pressapps, which creates a Custom Post Type called Knowledge Base with a taxonomy called Categories.

http://codecanyon.net/item/knowledge-base-helpdesk-wiki-wordpress-plugin/5758910

Here’s how I have it setup.
https://www.dropbox.com/s/olw1bzk3dragyy4/sidebar_setup.jpg?dl=0

I set the Order to 3 as I saw a previous support call that looked similar, but it hasn’t made any difference.

Based on the above setup, this is what I get in the single article view. My standard sidebar is shown.

https://www.dropbox.com/s/5sjyciyra1mnmhz/article_view_all.jpg?dl=0

When I change the above to list specific articles in the Knowledge Base section, it works as expected, as below.

https://www.dropbox.com/s/ajjhglh1xeidwcd/article_view_specified.jpg?dl=0

In both cases, my category view is perfect.

https://www.dropbox.com/s/mnt07latfz450ll/category_view.jpg?dl=0

Unfortunately, this is a dev site for an Intranet, so I cannot provide access. Any thoughts / help would be greatly appreciated.

Thanks, Jim

https://wordpress.org/plugins/content-aware-sidebars/

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Author Joachim Jensen
(@intoxstudio)

8 years, 1 month ago

Thank you for reporting this.

To be clear, the problem is that your new sidebar does not work on single Knowledge Base Articles when you choose “All Articles”, but it works if you select specific articles?

Thread Starter weepingtiger
(@weepingtiger)

8 years, 1 month ago

Hi Joachim,

Yes, that’s right. If set to All articles the sidebar does not display, but if I manually select individual articles, it seems to work fine.

Thanks, Jim

Plugin Author Joachim Jensen
(@intoxstudio)

8 years, 1 month ago

That is indeed strange, because the “All Articles” identifer (post type name) that gets inserted into the database when saving the conditional logic should be the same one that shows up when visiting any article. Because it works when you select specific articles, it sounds like there is a “mismatch” there somehow.

Because it is a premium plugin, I do unfortunately not have access to try to reproduce the error. Would it be possible for you to contact the developers of the plugin and show them this thread?

Thread Starter weepingtiger
(@weepingtiger)

8 years, 1 month ago

Thanks for having a look. I’ll contact the developers and see if they can help.

Thanks again.

Thread Starter weepingtiger
(@weepingtiger)

8 years, 1 month ago

Hi Joachim,

I tried WooSidebars and got exactly the same result. I went back to CAS and eventually found the issue.

Turned out it was a combination of the Pressapps Knowledge Base plugin and the Divi theme page template, which uses the Divi Builder.

Thanks for your help.

Jim

Plugin Author Joachim Jensen
(@intoxstudio)

8 years, 1 month ago

Great to hear that you found the cause of the problem.
While Content Aware Sidebars generally is theme agnostic and supports custom post types, it is hard to be compatible with all edge cases.

If you run into more problems, do not hesitate to open a new support thread here. And if you like Content Aware Sidebars, please leave a review here: https://wordpress.org/support/view/plugin-reviews/content-aware-sidebars

Devilish Concept
(@abovenbelow)

7 years, 6 months ago

Hey @weepingtiger im also having this problem can you suggest a fix?

Divi, knowledgebase ect

Viewing 7 replies - 1 through 7 (of 7 total)

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