Single order processed multiple times

  • Resolved standerksen

    (@standerksen)


    3 years, 2 months ago

    Hello,

    My client has been getting two e-mail from a single customer sometimes where one e-mail says there is a new order and the second says the order has failed. The debug logs show me the following error:

    2021-01-24T20:19:50+00:00 DEBUG 
====Stripe Version: 4.7.0====
====Start Log====
Error: stdClass Object
(
    [error] => stdClass Object
        (
            [message] => Keys for idempotent requests can only be used with the same parameters they were first used with. Try using a key other than '2129-src_(KEY HERE)' if you meant to execute a different request.
            [type] => idempotency_error
        )

)

====End Log====

    It looks like it is trying to process a single order multiple times. Any idea on how to solve this? Payment is done using iDeal (widely used Dutch payment provider).

    • This topic was modified 3 years, 2 months ago by standerksen.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    3 years, 2 months ago

    Hey there,

    That sounds odd, thanks for including that snippet of the log!

    I’d like to know a bit more about your site. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. Feel free to remove the site URL if you’d prefer to keep that private.

    Thanks!

    Thread Starter standerksen

    (@standerksen)

    3 years, 2 months ago

    Hi Hannah,

    Thanks for replying to my question. Could you provide me with a way to contact you in private? This is not information I want to disclose in public, due to security reasons.

    Thanks in advance!

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    3 years, 2 months ago

    Hey there!

    We can’t provide support via the forums.

    However, you can contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there. I’ll mark this thread as solved as we’ll continue further communications through WooCommerce.com.

    Thread Starter standerksen

    (@standerksen)

    3 years, 2 months ago

    Thank you, I’ve opened a ticket.

Viewing 4 replies - 1 through 4 (of 4 total)
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