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[closed] Since update to 3.4 "Set Featured Image" hangs (30 posts)

  1. davesmith_au
    Member
    Posted 2 years ago #

    I went through the automatic update process, and now I can't "Set Featured Image". I go through the process up until the saving bit, where it hangs forever. This happens whether I link to the image already in the gallery, or if I upload a fresh image. Any thoughts?

  2. davesmith_au
    Member
    Posted 2 years ago #

    I just realized this could be a theme issue, as I also updated the twenty ten theme I use, though I do use a child theme for many modifications. Is there a specific forum for theme support?

  3. You mean http://wordpress.org/support/forum/themes-and-templates ?

    Always make a child theme if you want to customize the code or a theme :)

  4. davesmith_au
    Member
    Posted 2 years ago #

    Thanks Ipstenu, I've made a post over there and yes, I do use a child theme for all customizations... :) Cheers, Dave.

  5. E G
    Member
    Posted 2 years ago #

    I have the same issue, although am not using twenty ten theme... I try and add a featured image to a post and the 'set featured image' box is now blank, so cannot upload or retrieve images from media library. This has only happened since upgrading to 3.4. I have disabled all plugins to ensure this is not a plugin problem, and the same problem occurs.

  6. davesmith_au
    Member
    Posted 2 years ago #

    Hi EG, looks like we're on our own!

    The problem I'm having is that the site I work on (well I have a few, but the one which "matters") is live and has thousands of hits every day, so I want to interrupt proceedings as little as possible when I try to find/fix the problem.

    I'm using a child of Twenty Ten so I'm about to investigate the updated mates to those and see if an incompatibility has crept in that way. If I have any success, I'll post here so you can have a go at it.

  7. josh.mallard
    Member
    Posted 2 years ago #

    I'm having the same issue. Go to set the featured image and it hangs on "saving..." and never saves.

    I've deleted all extra plugins, I updated the latest version of the Twenty Eleven and activated that theme and am still having the same issue.

  8. davesmith_au
    Member
    Posted 2 years ago #

    OK so this seems to be a WordPress core issue and not a theme issue. It'd be really nice to have someone come in and actually try to help us resolve it.

    Also since the update my "Clear Cache" hangs and although I can change authors successfully, one of our other admins cannot.

    Curioser and curioser...

  9. yayau85
    Member
    Posted 2 years ago #

    Same problem for me. I've been struggling for 2 weeks about it now. And seems the release 3.4.1 doesn't correct this bug.
    How can we have more attention from the WordPress team?

  10. yayau85
    Member
    Posted 2 years ago #

    I've also tried to desactivate all plugins, make my media folder with 777 permissions but it still doesn't work.
    I am using AgencyX theme.

  11. E G
    Member
    Posted 2 years ago #

    I really do hope you all get a response. I could not fix this issue, so have rolled back to WordPress 3.3.2...

  12. scionkaushik
    Member
    Posted 2 years ago #

    Hii Guys,

    i uploaded to 3.4 and then got problem of not displaying uploaded imaged in my media library and posts.

    Images were not uploading in uploads folder.

    I checked the path to upload the images in uploads folder in setting->media->Store uploads in this folder, and make the textbox blank to allow images to upload defaultly in upload folders.

    Now i can upload the things properly.

    Hope it will help you tooooooooo..

  13. jcmosquera
    Member
    Posted 2 years ago #

    I'm having the same problem.
    On any post (old or new) I click "Set Featured Image" but the window comes up blank, not letting me choose the image to be set.

    This happens on any theme I try with. I'm running v3.4.1

    Did you guys ever find a solution?

  14. robnalexpress
    Member
    Posted 2 years ago #

    Saving featured image hangs for me in 3.4.1. Any new ideas?

  15. robnalexpress
    Member
    Posted 2 years ago #

    My fabulous host, liquidweb, solved it for me. Here are the Tech's comments:

    "I did find a few ModSecurity errors being tripped by the IP this ticket was created for. I have whitelisted the script causing the error."

  16. RichardWPG
    Member
    Posted 2 years ago #

  17. ronjc66
    Member
    Posted 2 years ago #

    Me Too: Saving featured image hangs on "saving.." forever

    unfortunately, the fabulous host has it as a developer issue ; )

    anyone?

  18. gap0306
    Member
    Posted 2 years ago #

    Same here. I've just updated to the last version of wordpress hoping this would fixed but nope, the problem is still there! :-(

  19. webbymike
    Member
    Posted 2 years ago #

    I sometimes get relief if I add an image to the post prior to setting the featured image. While I thought it was a permanent fix, the featured image failed to save once again today.

    I have checked other WP sites I have on the same server and they work. I've tried different versions of WP, still fails. I've disabled ALL plugins, but still no joy. I tried the basic 2011 theme and it still fails. I've checked my memory limit, it's set at 64M. It seems to be something quirky with this one domain.

    Any new ideas will be much appreciated!

  20. robnalexpress
    Member
    Posted 2 years ago #

    Have your host check for ModSecurity errors being tripped by the IP in question and whitelist the script causing the error. As I posted above this solved the problem for me.

  21. davidianstyle
    Member
    Posted 2 years ago #

    I didn't see this thread before, but I'm having the same issues and am still trying to find a solution.

  22. Code Metic
    Member
    Posted 2 years ago #

    How about this guys.

    Is there a way or initializing input field in taxonomy box to dropdown selection in custom post?

  23. webbymike
    Member
    Posted 2 years ago #

    Funny thing...I setup an WP editor account for a friend of mine and she had no trouble setting the featured image on a post from her laptop, even though I still can't set the featured image on mine. I'm wondering if it has something to do with a firewall or cookie. Any ideas?

    In my case, my problem setting a featured image is limited to one domain on a VPS server with 20 other WP installations. I've tested several of those and they are fine...so that eliminates server issues in my mind.

  24. davidianstyle
    Member
    Posted 2 years ago #

    Mike, I'm in the same boat as you. I've got a few other WP installations on the same virtual private server, all having the "Use as featured image" working fine, but my main one not working.

    I don't think it's a firewall/cookie issue as I've tried this on several computers now at home/work/gf's place (clearing the cache occasionally).

    I'm going to disable my other virtual servers and see if that does anything. I wonder if there's some kind of funky interaction going on when trying to find the right DocumentRoot.

  25. davidianstyle
    Member
    Posted 2 years ago #

    No dice. Disabling the virtual servers didn't fix the issue.

  26. robnalexpress
    Member
    Posted 2 years ago #

    Have you guys talked to support at your hosts? My issue was the exact same as yours: 4 WordPress sites on the same VPS, but only one having issues with saving featured image. Maybe you guys just like the challenge of trying to fix things yourselves, but that's a time eater, so I opened a ticked with my host and the tech investigated and fixed it in less than 40 minutes by whitelisting script that was causing ModSecurity errors.

  27. davidianstyle
    Member
    Posted 2 years ago #

    I've isolated the problem to a single line in the JavaScript code, however, I still can't figure out why it's breaking.

    /wp-admin/js/set-post-thumbnail.dev.js (line 5):
    jQuery.post(ajaxurl, {action:...}, function{...});

    My access log shows activity:

    XX.XXX.XXX.X - - [11/Sep/2012:15:48:44 -0400] "POST /wp-admin/admin-ajax.php " 200 276
    XX.XXX.XXX.X - - [11/Sep/2012:15:44:46 -0400] "POST /wp-admin/admin-ajax.php " 200 1

    jQuery is kicking off the "post", however, it never comes back to the "onfinish" function. I've done a diff of my local set-post-thumbnail.dev.js (and set-post-thumbnail.js) with the one in wordpress-3.4.2.tar.gz to confirm that I don't have any customizations.

    If anyone has any suggestions, I'm open to trying anything.

  28. davidianstyle
    Member
    Posted 2 years ago #

    Thanks for your suggestion robnalexpress, however, GoDaddy support has stated they cannot help with this issue and asked that I contact the developer (myself).

    Also, I don't believe that I have ModSecurity installed on my VPS.

  29. robnalexpress
    Member
    Posted 2 years ago #

    GoDaddy - ugh - too bad. Here's just one of many themes explaining why they don't recommend GoDaddy.

  30. To anyone having this problem. Please delete your browser cache and cookies then disable or delete all plugins and switch to the default theme (TwentyEleven since 3.3). After making these changes does the problem still occur? If no, re-enable everything one by one to see which component causes the problem.

    If you still have the problem after completing the above steps open your own support request with a link to your site. If you know how to use firebug or the chrome web inspector include any javascript errors reported when trying to set the featured image.

    @davidandstyle the set-post-thumbnail.dev.js only loads if you have define( 'SCRIPT_DEBUG', true ); in your wp-config.php otherwise that script is minified and included in post.js.

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