Support » Plugin: WooCommerce » since update, all orders stuck pending then canceled, even though paid

  • Resolved Aaron Kittredge

    (@kittyridge)


    Hi,
    My client’s WooCommerce system has been working okay up until I updated it to WooCommerce 2.6.5 update. Since updating to 2.6.5, all orders are getting stuck at pending and then canceled after a time, despite the fact that payments are being made and received through Paypal.

    site: http://www.hopeforcongo.com
    system status report below

    I’ve ruled out every factor I know to rule out, including:

    1. deactivated all plugins but WooCommerce
    2. switched to WordPress 2016 theme and deactivated all plugins but WooCommerce
    3. deactivated all plugins but WooCommerce, switched to 2016 theme and moved all other themes and plugins to another directory above the level of the wp-content folder
    4. deleted the value in “Hold Stock (minutes)” to nothing
    5. unchecked the “Enable stock management”
    6. uninstalled WooCommerce and reinstalled it
    7. cleaned up database
    8. created new product and tested, resulting in same problem
    9. checked php version, which is 5.6
    10. regenerated ini.php file
    11. reinstalled WordPress
    12. cursed and said mean things at it

    I’m at a total loss, any help would be most appreciated!

    status report:

    
    ### WordPress Environment ###
    
    Home URL: http://www.hopeforcongo.com
    Site URL: http://www.hopeforcongo.com
    WC Version: 2.6.6
    Log Directory Writable: ✔
    WP Version: 4.6.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.27
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.24.0
    OpenSSL/1.0.0
    
    SUHOSIN Installed: –
    MySQL Version: ❌ 5.5.51 - We recommend a minimum MySQL version of 5.6. See: WordPress Requirements
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 2.6.6
    : 
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔
    
    ### Active Plugins (19) ###
    
    Bookly: by Ladela Interactive – 11.4
    Bloom: by Elegant Themes – 1.1.8
    Custom Facebook Feed: by Smash Balloon – 2.4.5
    Easy Smooth Scroll Links: by Jeriff Cheng – 2.1
    Elegant Themes Updater: by Elegant Themes – 1.1
    Google Analytics Dashboard for WP: by Alin Marcu – 4.9.3.2
    MainWP Child: by MainWP – 3.1.7
    Monarch Plugin: by Elegant Themes – 1.3.2
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri
    Inc – 1.8.3
    
    WooCommerce Checkout Field Editor Pro: by ThemeHiGH – 2.6.1
    WooCommerce MailChimp: by Saint Systems – 2.0.19
    WooCommerce Upload Files: by Lagudi Domenico – 16.8
    WooCommerce: by WooThemes – 2.6.6
    WooCommerce Events: by Grenade – 1.1.16
    Wordfence Security: by Wordfence – 6.2.2
    WordPress Importer: by wordpressdotorg – 0.6.3
    WP Edit: by Josh Lobe – 4.0
    Mail Bank: by Tech Banker – 2.0.5
    WP-SpamShield: by Scott Allen – 1.9.9.4
    
    ### Settings ###
    
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    
    ### WC Pages ###
    
    Shop Base: #22 - /shop/
    Cart: #23 - /cart/
    Checkout: #24 - /checkout/
    My Account: #25 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Divi
    Version: 3.0.15
    Author URL: http://www.elegantthemes.com
    Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
Viewing 1 replies (of 1 total)
  • Thread Starter Aaron Kittredge

    (@kittyridge)

    Apparently something I’ve done or not done has resolved itself and orders now seem to be processing correctly. I’m, again, at a total loss as to why this is now working. Problem resolved for now, I guess.

Viewing 1 replies (of 1 total)
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