Support » Plugin: WooCommerce Sequential Order Numbers » Simply not working

  • Resolved Henrijs

    (@hekcis)


    Hello.

    I’m using WooCommerce 4.8.0 and I installed your plugin.

    When trying out a new test order, the order_id stays the same for the frontend and the admin panel.

    Is it compatible with this version? I saw that the update was 8 months ago.
    If so, where can I debug it?

    • This topic was modified 2 months, 1 week ago by Henrijs.
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  • Plugin Contributor tamarazuk

    (@tamarazuk)

    Hi @hekcis,

    Thanks for writing to us about our plugin! I’m sorry to hear that the plugin isn’t working as expected. I am happy to help out here. 🙂

    Our developers test the plugin with each WooCommerce release and ensure to update it if any changes are required. I double-checked locally and the plugin is working well with v4.8.0 of WooCommerce and the latest version of WordPress.

    As a first troubleshooting step, I would recommend ruling out conflicts with your theme or another plugin. To do so, would you please temporarily switch to a default theme like Twenty Twenty One and deactivate all plugins except for WooCommerce and Sequential Order Numbers and see if the issue persists?

    Thanks,
    Tamara 🙂

    Plugin Support Steve

    (@skyvergesteve)

    Hey @hekcis,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

    Cheers,

    Steve 🙂
    SkyVerge

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