SimplePress Suddenly Starts Charging For Support
My wife has just spent the last four months learning WordPress and SimplePress. She doesn’t work and doesn’t earn money but has spent all her time and effort building a community around her new project. This month it was officially launched and has just taken off.
Meanwhile it seems the people behind SimplePress have suddenly pulled the plug on their support forum. It is no longer possible to post up a question without paying a fee.
Now this practice is all well and good and I understand why they want to charge for their support. However there are two issues at stake here: they did not forewarn their users and they offer no free alternative.
Quite frankly the way in which they have sneakily pulled the plug on their support and back-stabbed loyal users like my wife, who is not the most technically literate, is disgusting. Their argument is that they spend much of their time in the support forums answering questions. If they want to charge for this, no problem, but at least provide an alternative forum for free that they don’t monitor.
It was only recently that we were trying out the different forums and opted for SimplePress over the others. If they had forewarned my wife about this decision she might have taken it into consideration when choosing her WordPress plug-in. What a waste of time, effort and energy.
Needless to say we will be migrating to an alternative forum ASAP, leaving behind SimplePress with a very bitter taste in our mouths. My wife will now have to go through a similar learning curve, which you or I might find easy but to a non-technical person this is quite distressing. She is really upset.
SimplePress ought to be ashamed at pulling a stunt like this.
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