Support » Plugin: WooCommerce » Similar Product Display Changing With Every View

  • Resolved jwiere03

    (@jwiere03)


    I’m working on a WooCommerce site and the related products feature doesn’t seem to be working right. For example I just looked at one product in a category with 40 other products, when I opened the product page it listed 1 similar product, when I refreshed the page it showed 2 similar products, when I refreshed it again it didn’t have any similar products, after a couple of more refreshes that show either 1 or 0 products it then shows 3.

    I realize you can set up sells and cross sells, and edit the amount of similar products it shows. But why would it change from 1 to 2 to 0 to 3 with every refresh in the span of 60 seconds, when no changes have been made to the site or products?

    The site is loading slowly for a variety of reasons and I wonder if the query to pull similar products is timing out?

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  • Plugin Support Andrew

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    Typically issues like this may be caused by either a conflict with your theme or with another plugin. How we usually address this type of issue is to have you temporarily switch to a theme we know works, such as Storefront(https://wordpress.org/themes/storefront/) and disable all plugins except for WooCommerce and the plugin in question . If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

    Plugin Support Laurena Rehbein

    (@lrehbein)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, please start a new thread!

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