Signup Form working everywhere but Checkout page

  • Resolved elisagilis

    (@elisagilis)


    3 years, 1 month ago

    Hi,

    We have a signup form on our Woocommerce site, with the Klaviyo plugin installed. The signup form shows everywhere but the checkout page.

    When inspecting the Checkout page code I cqn see that no HTML is created, and compared to other pages, only 3 JS files are being called instead of 6 on other pages. Is this because it’s conflicting with the Klaviyo’s “sign up to the newsletter” checkbox?

    There’s also no error to be seen in the console.

    Thanks

Viewing 1 replies (of 1 total)
  • Plugin Author klaviyo

    (@klaviyo)

    3 years, 1 month ago

    Hi @elisagilis

    Klaviyo’s plugin intentionally omits klaviyo.js (the code responsible for rendering Klaviyo’s built-in signup forms) from the checkout page. While we do not recommend adding a signup form to your checkout page you can use the Klaviyo: Legacy Email Signup widget which is independent of the klaviyo.js code. Our best recommendation is to utilize the consent checkbox to subscribe a profile to your newsletter list during checkout.

    Best,
    Klaviyo

Viewing 1 replies (of 1 total)
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