Support » Plugin: Keyy Two Factor Authentication (like Clef) » Signature was invalid message

  • Resolved Mark

    (@zincweb)


    Have installed the plugin and app (Android) and verified email address. When I try to scan the QR code on the particular WP site with the phone app (add your first site command), I get a brief message saying ‘registering…etc’ then the message ‘the signature was invalid’.

    Am I doing something wrong?

    version 0.6.8 Keyy WP 4.8

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Contributor LumberHack

    (@lumberhack)

    Hi there @zincweb

    I was investigating a fix for this issue earlier today, can you tell me which version of the App you are running please ?

    Also it’d be great if you can send an error report from the menu on the app, under Contact Support.

    Thanks

    Plugin Author David Anderson

    (@davidanderson)

    @zincweb Thanks for using Keyy! You can get the version of the app in the app’s menu.

    @lumberhack it needs to be 1.0.4 or later to have this issue fixed, is that right??

    Hi it’s version 1.0.4

    Have just generated crash report via app to you. Hope this helps. Rgds Mark

    I’m still getting this on 1.0.4

    Plugin Contributor LumberHack

    (@lumberhack)

    Hi there @builtbymonkey

    Does this happen on registration or when you try and connect a site ? Can you send me a log using the menu on the app, under Contact Support. Also please include the email address you are using in your message

    It happens when registering the site

    Where is the option to send a log I just see a contact option

    Plugin Contributor LumberHack

    (@lumberhack)

    Hi again,

    Yes the contact support option in the menu will attach a log automatically for me to review. Thanks

    Plugin Contributor LumberHack

    (@lumberhack)

    Hi again folks

    Looks like there was another bug caused by regression, thanks for bringing this up. I have already made a new release (v1.0.5) that should have a fix in it. It will be live in a few minutes on the play store.

    Plugin Author David Anderson

    (@davidanderson)

    Anyone still getting this on the current Android app? (Which is 1.0.6, I think)? Let us know, or we will assume that all is well and close this thread.

    David

    I’ve just re-tried – works like a charm, thanks!

    Plugin Author David Anderson

    (@davidanderson)

    Hi Mark,

    Great – thank you!

    If you find Keyy useful, then please give us a positive review, here: https://wordpress.org/support/view/plugin-reviews/keyy?rate=5#postform

    (If we’re not yet worth 5 stars, then please don’t review, but instead reply here to let us know why not – reviews less than 5 stars on a new plugin harm the chances of getting more users who in turn enable us to invest in further improvements!).

    Best wishes,
    David

Viewing 12 replies - 1 through 12 (of 12 total)
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