sign up works only when logged in

tkoziara
(@tkoziara)

5 years, 2 months ago

Hi,

I am experiencing the following issue with the sign up process: It all works fine as long as I test it while being logged into the WordPress system. When I test it while being logged out:
1. The “thank you” page displays blank.
2. No emails are sent.
3. Only when I log in again – and refresh the “thank you” page or the sign up page – the correct message gets displayed and the emails get sent.

I also tested it with someone else – and their signing up got processed only after I logged into the pages a few hours later.

I did check all fields and pages, based on the provided instructions, as well as installed the WP Mail SMTP plugin and also looked at logs (enabled via Advanced settings checkbox). I did not notice anything pointing to a solution so far:)

I will grateful for constructive guidance:)
Thank you,
Tomek

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Thread Starter tkoziara
(@tkoziara)

5 years, 2 months ago

I can add that also [pdb_list] works only when I am logged in – I just noticed. I am new to wordpress in general – perhaps this has something to do with general privacy settings. Any ideas are welcome:)
Plugin Author xnau webdesign
(@xnau)

5 years, 2 months ago
It sounds like you are using page caching. You should disable page caching on all pages that have Participants Database shortcodes.

It’s a good practice to avoid page caching or any caching at all while developing a website, this is so you know any problems you have are not due to caching.
- This reply was modified 5 years, 2 months ago by xnau webdesign.
Thread Starter tkoziara
(@tkoziara)

5 years, 2 months ago

Thank you:)!
How can I check that indeed caching is being used? (I don’t see any plugin specific to that role enabled in the project) Would you be able to suggest a best way of disabling it for individual pages?

Plugin Author xnau webdesign
(@xnau)

5 years, 2 months ago

You would in most cases have a caching plugin installed, so you would know. It is possible that your host has some kind of caching on the server, so you could ask them about that.

Thread Starter tkoziara
(@tkoziara)

5 years, 2 months ago

Could WP Engine be causing this? It is a non-plugin cashing solution after all, it seems. Did you maybe come across such case before, with WP Engine?

Plugin Author xnau webdesign
(@xnau)

5 years, 2 months ago

Well, WP Engine definitely uses caching, you may need to ask that pages with Participants Database shortcodes on your site not be cached.

Thread Starter tkoziara
(@tkoziara)

5 years, 2 months ago

I contacted WP Engine support and they excluded pages with PD shortcodes from caching. Now everything works fine:) Thank you so much for developing PD and for providing this very apt help. My best regards. ~Tomek

Viewing 7 replies - 1 through 7 (of 7 total)

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