Support » Plugin: Klaviyo » Sign up form not working on checkout page

  • Resolved abossola

    (@abossola)


    Since the latest update, the checkboxes are not showing for users to be able to opt in to the list at checkout. Its very similar as described here https://wordpress.org/support/topic/signup-form-working-everywhere-but-checkout-page/

    All of the settings are the same, the woocom integration is in place but the checkboxes are not being rendered as they were. The older versions of the plugin are working fine so its not the integration between woo and Klaviyo.

    I see a few errors in admin on the settings page https://d.pr/i/v74lU3

    site.com/wp-admin/admin.php?page=klaviyo_settings

    Uncaught Error: Syntax error, unrecognized expression: #msg-We are improving our settings form to be more intuitive, for a better user experience. Klaviyo will be sunsetting use of Klaviyo List ID for Email field to determine showing the Email Subscribe checkbox on checkout page in favor of Subscribe contacts checkbox setting. This feature will be sunset on 15th May, 2021
    at Function.se.error (jquery.min.js?ver=3.5.1:2)
    at se.tokenize (jquery.min.js?ver=3.5.1:2)
    at se.select (jquery.min.js?ver=3.5.1:2)
    at Function.se (jquery.min.js?ver=3.5.1:2)
    at Function.s.find (jquery-migrate.min.js?ver=3.3.2:2)
    at S.fn.init.find (jquery.min.js?ver=3.5.1:2)
    at s.fn.init.S.fn.init (jquery.min.js?ver=3.5.1:2)
    at new s.fn.init (jquery-migrate.min.js?ver=3.3.2

    • This topic was modified 8 months ago by abossola.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author klaviyo

    (@klaviyo)

    Hi @abossola

    I would recommend reaching out to our Support Team for this issue as it will likely require sharing some specifics about your Klaviyo account.

    Best,
    Klaviyo

    Thread Starter abossola

    (@abossola)

    funny. I did and they said they would reach out to your team. I guess I need to reach back to them and say you said to reach out to them now?

    Plugin Author klaviyo

    (@klaviyo)

    Hi @abossola

    Can you please provide me with the ticket number of your support request? I can make sure it gets routed appropriately.

    Best,
    Klaviyo

    Thread Starter abossola

    (@abossola)

    Still no ticket created / email to me at least. Chat said they would make it happen.

    Plugin Author klaviyo

    (@klaviyo)

    Hi @abossola

    Apologies that your support experience has not been better streamlined.

    I will need some way to identify your Klaviyo account in order to locate the chat/ticket, one of the following: email address of the user on your account, public api key/account id, or name of your account (located in the top right corner when you are logged into Klaviyo). I also understand if you’re not willing to share any of those in this public forum in which case I would recommend reaching out to our Support Team and creating an email ticket via the link provided previously. You can then share the ticket number with me here.

    Best,
    Klaviyo

    Thread Starter abossola

    (@abossola)

    I just submitted a reply to the ticket in Klaviyo support on this…

    Plugin Author klaviyo

    (@klaviyo)

    Hi @abossola

    We’ve released a new version of the plugin (2.4.1) which resolves the javascript error you were seeing. This is unrelated to the checkbox at checkout issue however it looks like you’re actively working with our Team through our support channels on this second issue.

    Best,
    Klaviyo

Viewing 7 replies - 1 through 7 (of 7 total)
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