Sign in to bid

Resolved tgilchrest
(@tgilchrest)

5 years, 2 months ago

When a guest user who is not signed in attempts to place a bid on an auction item, the page refreshes without taking any action. The page does not display an error message or alert and the bid is not placed.

Is there a way to send users to a page to create an account and/or login?

For instance, when you try to add the item to your watchlist, the page provides an error message saying “Please sign in to add auction to watchlist.” and it provides a link to a Login page where the user can also register for a new account. This appears to be the only way to register for an account through the auction page.

To reproduce this issue, do the following:
1.) Visit https://tammygilchrest.com/?product=1954.
2.) Ensure you are not logged in and click ‘PLACE BID’.
3.) The page reloads itself without taking an action or providing user feedback

Thanks

The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)

Plugin Author Nitesh
(@nitesh_singh)

5 years, 2 months ago

Hi @tgilchrest ,

Really eager to listen on this. Resolving, please feel free to reach us for any further assistance.

Regards,
Nitesh

bdcowley
(@bdcowley)

5 years, 2 months ago

What was the resolution?

I am having the same issue with the page reloading and not accepting a bid

https://curtaincallplayers.ca/product/2-tickets-to-alices-adventures-in-wonderland/

We successfully auctioned an item in December, but there have been updates since then?

Currently running WooCommerce 3.5.4 , Ultimate WooCommerce Auction Plugin 2.0.1, WordPress 5.0.3

adrenalinegirl
(@adrenalinegirl)

5 years, 2 months ago

Hello! I have just installed this plugin and we have the same issue. Signed in users are able to bid. Anon users are unable to bid
https://timelesstextiles.com.au/product/auction-item/

Thread Starter tgilchrest
(@tgilchrest)

5 years, 2 months ago

Email sent. Please advise.

Thanks so much!
Tammy

adrenalinegirl
(@adrenalinegirl)

5 years, 2 months ago

@tgilchrest Do you mean you emailed me? Or in general?
@nitesh_singh I would love this to be resolved so I can launch it on the site

Thread Starter tgilchrest
(@tgilchrest)

5 years, 2 months ago

@adrenalinegirl No, I sent an email to @nitesh_singh as asked of me to do in my original request for support on my issue.
jjazzbel
(@jjazzbel)

5 years, 1 month ago
I am having the same problem with the page reloading and not accepting a bid. Important to resolve. I see the login / register popup when adding to watchlist, but not on submitting a bid.

Test site uses: Twenty Seventeen
Other site uses: Genesis Theme

I will send access to Nitesh via email.
- This reply was modified 5 years, 1 month ago by jjazzbel.
umcphp
(@umcphp)

5 years ago

I also have this issue with a new installation and have emailed Nitesh. It would be nice if the solution was posted here.

umcphp
(@umcphp)

5 years ago

Update: Nitesh responded to my email requesting FTP and admin access to the site to fix. In spite of not being a good practice, I gave it to him, and now have not heard anything since (10 days). Very frustrating….
Can someone else please post what fixed it for them?

Thanks.

Thread Starter tgilchrest
(@tgilchrest)

5 years ago

Hey everyone, just an update on my side. I still have this problem with my site. We updated to another theme and tried to reconfigure auctions but it still is not working for our needs.

Expected behavior: Logged in user places bid successfully. Anonymous user is required to login or create an account before placing bid.

Current behavior: Logged in user places bid successfully. Anonymous user places bid with no feedback or result. The bid is lost and the user is not informed of the status / error.

Can we just replace the ‘bid’ button with a ‘login to bid’ button that sends them to the login/create account page?

Thread Starter tgilchrest
(@tgilchrest)

5 years ago

As a final follow up on my specific issue, we finally resolved the problem. It was related to a plug-in that affected the AJAX add to cart button. For us it was the WooCommerce Side Cart plug-in.

This was determined by switching to default theme and disabling plug-ins and testing the site 1 plug-in at a time.

Best of luck to those who still have the issue.

umcphp
(@umcphp)

5 years ago

Thank you! When I went to follow your advice, I noticed that there were several WooCommerce related plugins that had available updates, including Ultimate WooCommerce Auction Plugin, which seems to have taken care of the problem as well.